Claims Specialist (Bilingual)

WCG International Consultants Ltd.; Fredericton; Remote; CAD 48,000 - 51,000; Full time

Job summary

WCG International Consultants Ltd. is seeking a Claims Specialist to work remotely in Canada. The role involves addressing client inquiries about claims processing for Veterans Affairs Canada and requires attention to detail and a commitment to confidentiality. Candidates should bring proficiency in MS Excel, strong interpersonal skills, and an eagerness to learn.

Benefits

Comprehensive and flexible health and dental benefits

RRSP Matching program of 1.5% base earnings

Ongoing learning and development opportunities

Generous time-off policies

Diverse and inclusive workplace

Qualifications

• Proficient in MS Excel and Word.
• Previous experience in claims processing or financial services environment.
• High level of confidentiality; employment contingent on Security Clearance Reliability Status.

Responsibilities

• Answer client inquiries and process claims.
• Work with User Support Team and resolve participant claim issues.
• Ensure contractual and legislative requirements are met.

Skills

Administrative Skills

Time Management

Diplomatic Skills

Listening Skill

Organizational Skill

Communication

Client Services

Flexibility

Job description

Location : Work from home (must be in Canada)

Like WCG you believe in the power of work to transform lives. As Claims Specialist youll be responsible for answering client telephone inquiries about their claims processing claims and invoicing Veterans Affairs Canada. This is a customer service and clerical role that will suit a detail-oriented individual who is willing to learn. This position requires a high level of confidentiality pertaining to client records and financial information.

What youll do

• Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
• Provideback up for User Support Team as needed answering calls from participants and service delivery staff
• Processclient claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
• Review process and invoiceall RSVP services to the contractual standard as needed
• Provide quality assurance for claims / invoices processed by other Claims Specialists
• Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
• Prepare cheques and EFT payments
• Filing mailing scanning and other administrative tasks

Qualifications : What you bring

• Proficient in MS Excel and Word
• Ability to prioritize and problem solve
• Ability to work independently and in a team environment
• Willingness to learn and enhance skills
• Strong interpersonal skills
• Detail oriented in a fast-paced continually changing environment
• Previous experience in claims processing or financial services environment
• High level of confidentiality; employment contingent on Security Clearance Reliability Status

For complete job requirements see the full Job Description here.

Additional Information :

What we offer

• Competitive salary of $48125 - $50365 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work / life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

ICRSVPADMIN

WCG isstrengthened by diversity. We arecommitted to achieving a workplace that is equitable and representative of Canadas diverse population. We actively work to attract develop and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible barrier free recruitment and selection process. If contacted for an employment opportunity please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Remote Work : Employment Type :

Full-time

Key Skills

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Experience : years

Vacancy : 1

Create a job alert for this search

Bilingual Specialist • Fredericton, New Brunswick, Canada