Claim and Intake Associate

Vancouver Island Health Authority; Electoral Area A; On-site; CAD 41,000 - 54,000; Full time

Job summary

Vancouver Island Health Authority (Island Health) is seeking a Claims and Intake Associate to ensure efficient management of WorkSafe, LTC and STIIP claims. The role reports to the Manager, Ability Management and involves collaboration with insurers, managers, employees, and third-party providers to submit, monitor and report on claims.

With a diploma in a related field and 3 years HR experience, you will handle complex absence data, maintain confidentiality, and utilize MS Office and HRIS to

Qualifications

• Diploma or higher in business administration, HR management or related field with 3 years HR experience.
• Knowledge of STIIP and LTD plans.
• Ability to communicate effectively, orally and in writing, with diverse stakeholders.
• Maintain confidential personnel and health/safety information.
• Ability to perform analytical and creative problem solving in claims management.
• Proficient with MS Office to produce complex tables and spreadsheets.

Responsibilities

• Process and monitor Worksafe, LTD and STIIP claims for employees.
• Collaborate with insurance carriers, managers, employees and third parties.
• Prepare, submit and monitor claims using available forms and software.
• Generate reports and respond to statistical requests related to absence.

Skills

STIIP & LTD knowledge

Policy knowledge

Verbal & written communication

Confidential information handling

Analytical problem-solving

MS Office proficiency

HRIS operation

Independent decision-making

Time management

Interpersonal skills under pressure

Physical stamina

Education

Diploma in Business Administration

Diploma in Human Resource Management

Tools

MS Office

HRIS

Job description

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

8:00-16:00

Days Off

Vacancy Type

Temp FT

Salary Range (Hourly Rate)

$30.00 - $39.37

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Sep. 28 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

Yes

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Ability Management, the Claims and Intake Associate ensures efficient and effective Worksafe, Long Term Disability (LTD) and Short Term Injury and Illness Plan (STIIP) claims management and service delivery. Works in close association with insurance carriers, managers, employees, and third-party service providers for short or long term compensation for work-related and non-work-related injuries. Makes appropriate contacts and utilizes available resources such as computer software and forms to prepare, submit and monitor claims. The Claim and Intake Associate also provides related statistical requests and creates reports, noting absence issues to appropriate parties.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent to a diploma in business administration, human resource management or related field and three (3) years work experience preferably within a human resource environment.

Skills And Abilities

• Knowledge of STIIP and LTD plans.
• Knowledge of applicable policy, procedures and legislation.
  • Ability to communicate effectively verbally and in written form; ability to clearly, concisely and accurately explain complex information to a variety of stakeholders
  • Ability to maintain confidential personnel and health/safety information
  • Ability to utilize technical and analytical skills to effect creative solutions to claims management problems
  • Ability to operate computer equipment and software such as MS Office to produce various documents such as complex tables and spreadsheets.
  • Demonstrated ability to operate an HRIS
  • Ability to work independently, using initiative and make decisions within established guidelines
  • Ability to work under time constraints, with multiple priorities and high volume
  • Ability to interact with others effectively, often in highly charged emotional states
  • Troubleshooting and problem-solving skills
  • Physical ability to carry out the duties of the position