City Fleet Dispatcher

Bison Transport Inc.; Winnipeg; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Wellness Program

Extracurricular sports teams

Job summary

Bison Transport Inc. is seeking a City Dispatcher to oversee day-to-day activities in their assigned region. The role focuses on monitoring the fleet, distributing information, and ensuring timely updates for drivers and customers.

The ideal candidate will be well organized, an excellent communicator, and able to resolve issues quickly while maintaining accuracy. Previous dispatch experience and knowledge of North American geography are assets; a background in supply chain is helpful.

Qualifications

• Dispatch experience is a strong asset.
• Educational background in Supply Chain Management or Business.
• Dedicated experience providing customer service in a similar environment.
• Well organized, excellent communicator, keen on timeliness.
• Attention to detail, communication, problem solving and planning abilities.
• Knowledge of transportation industry and North American geography is an asset.
• Able to adapt to changes, meet deadlines, and handle time-sensitive tasks.

Responsibilities

• Transmit and receive information relevant to drivers and customer requirements.
• Manage driver satellite messages and calls in assigned and overflow queues.
• Identify, communicate, and document situations for review and recording purposes.
• Resolve day-to-day driver and company issues.

Skills

Dispatch experience

Communication

Time management

Attention to detail

Problem solving

Education

Education in Supply Chain Management or Business

Job description

The City Dispatcher will execute the day to day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of the City Dispatcher.You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities

Specific Responsibilities include:

• Dispatch: Transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
• Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues.
• Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
• Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.

Our Ideal Candidate will possess:

• Dispatch experience is considered to be a strong asset.
• Educational background in Supply Chain Management (or other relevant area such as Business).
• Dedicated experience providing customer service in a similar work environment.
• Well organized, an excellent communicator and have a keen sense of timeliness.
• Demonstrated attention to detail, communication, problem solving and planning abilities.
• Knowledge of the transportation industry and North American geography are considered assets.
• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

This position is subject to a Monday to Friday shift, 09:00 - 18:00.

This job is classified under NOC Code 14404.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.