Centre Support Officer

RBC; Mississauga; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations and Enablement Centre Support Officer to join their dynamic team. This role involves providing exceptional service on client transactions, leveraging extensive knowledge of insurance products and services. You will take ownership of complex issues, ensuring compliance and contributing to a positive work environment. With a focus on client-first service and adherence to operational standards, this position offers a unique opportunity to grow your career in a supportive and inclusive setting. If you thrive in a fast-paced environment and are passionate about delivering results, this could be the perfect fit for you.

Benefits

Flexible benefits

Work/life balance options

Career development programs

Investment and retirement savings plans

Sophisticated software tools

Qualifications

• Minimum 2 years of experience in Creditor Insurance.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Maintain accurate records and support team processes.
• Resolve complex issues and ensure compliance with policies.

Skills

Adaptability

Customer Service

Problem Solving

Insurance Operations

Decision Making

Education

2 years of experience in Creditor Insurance

Job description

Job Summary

Performs general insurance financial accounting activities; provides support and problem resolution for insurance policy inquiries. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

Job Description

What is the opportunity?

As an Operations and Enablement Centre Support Officer within Creditor Insurance, you will provide and/or service client transactions executed on the Operations Enablement Team, using extensive knowledge of related RBC Insurance Services Inc., products and services. Assumes ownership and personal accountability for resolution of any issues related to the specific group, function or process. Acts as a referral point and Subject Matter Expert for other team members for the applicable policy, process and procedure to support Client First and adherence to operational risk, compliance and AML requirements.

What will you do?

•Maintain accurate records by providing consistent and accurate processing execution within established benchmarks contributing to achievement of business Service Level Agreement (SLA)

•Support and work on team processes that are associated with Robotic Process Automation (RPA)

•Take ownership and accountability for the resolution of complex issues and concerns (escalations) at regarding area of expertise

•To support building a positive work environment by participating in enhanced peer coaching and supporting other members of the team

•Complete all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines

What will you need to succeed?

Must have:

•Minimum 2 years of Creditor Insurance, systems and ability to work in fast-paced environment

•Strong attention to detail and investigative/problem solving skills

•Solid multi-tasking ability with average keyboarding and internet / computer navigation skills

•Strong relationship building skills and open to feedback both ways

Nice to have:

•Bilingual (fluency in both English and French)

•Strong verbal and written communication skills

•Adaptability to change

Special Conditions

Flexibility to work shifts within the hours of business, which are Monday to Friday from 8am to 5pm.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Adaptability, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Insurance Product Development, Knowledge of Claims, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-07

Application Deadline:

2025-05-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.