Advisor Support Associate - New Accounts

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Mississauga; Hybrid; CAD 44,000 - 67,000; Full time

Job summary

An established industry player in wealth management is seeking an Advisor Services Associate to enhance client experiences and support advisors. This role involves managing client onboarding, ensuring compliance with regulatory standards, and fostering strong relationships with custodian partners. The ideal candidate will have a solid background in the financial industry, exceptional communication skills, and a commitment to delivering outstanding client service. Join a dynamic team where your contributions will help shape the future of financial services in Canada.

Qualifications

• At least 3 years of experience in onboarding and account opening.
• Knowledge of CIRO regulatory requirements is essential.

Responsibilities

• Manage the client onboarding process including KYC compliance.
• Perform quality checks on onboarding documents for compliance.

Skills

Onboarding and Account Opening

Strong Communication Skills

CIRO Regulatory Knowledge

Critical Thinking

Relationship-Building Skills

Education

Undergraduate Degree in Business

Post-Secondary Education

Tools

Microsoft Office

ISM Software

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Description:

Permanent Full Time

-

Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.

In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers. Our Operations team is currently growing! We’re seeking an Advisor Services Associate – someone who can provide exceptional client service and support to existing advisors and sales assistants to ensure a high level of accuracy and timely transactional processing.

What you will do

Onboarding Clients/Accounts:

• Review NCAF documents to ensure all requirements are met and correctly completed.
• Manage the entire client onboarding process, including KYC compliance, banking validation, and transfer initiation, ensuring a smooth transition.
• Experience with ISM and Fundserv is an asset.

Quality Control and Document Verification:

• Perform quality checks on onboarding documents to ensure compliance with standards and regulations.

SLA Commitment and Comprehensive Management:

• Maintain and exceed service level agreements by owning and responding to requests effectively.

Training and Collaboration:

• Provide guidance on quality control to streamline account opening processes.

Continuous Improvement:

• Review and improve onboarding procedures regularly based on feedback and standards.

Custodian Partnership Development:

• Develop and maintain strong relationships with custodian partners to improve service delivery.

Internal Collaboration for Enhanced Service:

• Build relationships with branch partners to support transfer processes and meet SLAs.

What you will bring

• At least 3 years of experience in onboarding and account opening.
• Knowledge of CIRO regulatory requirements.
• Strong communication skills.
• Post-secondary education or industry equivalent.
• Minimum 5 years in the financial industry, preferably in a dealership.
• Undergraduate degree in Business preferred.
• CSC certification is an asset.
• Experience with securities operations and back-office software, including ISM.
• Proficiency in Microsoft Office.
• Relationship-building skills and a commitment to client service.
• Ability to leverage technology and maintain follow-up systems.
• Critical thinking and sound judgment.
• Professionalism and collaborative working style.
• Ability to handle high volumes and manage time effectively.
• Active listening skills and request facilitation.

-

The base salary for this position ranges from $44,700 to $67,000 annually. This includes only the base salary; additional compensation such as bonuses or commissions may apply. Further details will be discussed during the recruitment process.

Applications will be reviewed on a rolling basis, with a minimum of 5 business days from posting. Closing dates vary depending on search activity.

Be your best at Canada Life—Apply today!

Canada Life values diversity and inclusion, fostering a workplace where all backgrounds and perspectives are respected and appreciated.

We are committed to accessibility and removing barriers in employment. Applicants requiring accommodations during the application process should contact [e-mail].

We thank all applicants; only those selected for an interview will be contacted.

#LI-Hybrid

Requisition ID: 3449

Category: Customer Service and Administration

Locations: Toronto, ON, CA / Mississauga, ON, CA, L4W 0E4

Date: Apr 24, 2025

If you are not finding suitable opportunities now, please join our talent community below!