Catering Events Supervisor - Fan Experience Lead

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 33,000 - 39,000; Full time

Job summary

Maple Leaf Sports & Entertainment Ltd. invites applications for a Catering role focused on delivering championship fan service and event execution across corporate and social events.

You will oversee catering events and a la carte service, prepare setup outlines, play a key role in BEOs, liaise with kitchen and clients, supervise staff, and ensure issues are resolved calmly with attention to detail.

Qualifications

• 2+ years of event experience, catering/banquet preferred.
• Must be available to work evenings, weekends, and holidays as required.
• Smart Serve certification required.
• Deep understanding and practical knowledge of restaurant business principles and service etiquette.
• Strong organizational skills.
• Effective team management experience.

Responsibilities

• As a valuable member of the Catering team, you will be responsible for delivering championship fan service and event execution to guests and clients during a variety of corporate and social events.
• Oversee catering events and a la carte service, depending on business needs.
• Prepare and organize setup outlines, production sheets, and seating plans.
• Ensure pre- and post-service tasks are completed and staff are assigned sections and duties.
• Lead expedition of BEOs, liaising with the kitchen and client/food to the dining room.
• Ensure order discrepancies are quickly resolved in a calm and professional manner.
• Supervise the floor during the event/during service; respond to client & guest concerns.
• Ensure closing duties are completed with attention to detail.
• Document service issues and resolutions.
• Produces post-event evaluation reports, including financial data entry and overall analysis.
• Attend BEO Meetings, stay informed of updates via the change log.
• Lead by example and provide ongoing coaching/training / motivation to staff.
• Assist with other administrative functions, including employee performance reviews.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.

Skills

Event planning

Team leadership

Customer service

Communication

Organization

Multitasking

Problem solving

Education

Smart Serve certification

Tools

POS

Job description

Maple Leaf Sports & Entertainment Ltd. invites applications for a Catering role focused on delivering championship fan service and event execution across corporate and social events.

You will oversee catering events and a la carte service, prepare setup outlines, play a key role in BEOs, liaise with kitchen and clients, supervise staff, and ensure issues are resolved calmly with attention to detail.