Catering Events Supervisor - Elevate Guest Experience

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 28,000 - 40,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership is seeking an events-focused professional to oversee catering events and staff during service at our venues in Toronto. You will organize setup outlines, production sheets, and seating plans while ensuring smooth operations, client satisfaction, and adherence to service standards.

The role requires 2+ years in event catering, Smart Serve certification, and strong organizational and communication skills. Evening/weekend availability is expected.

Qualifications

• 2+ years of event experience, catering/banquet preferred.
• Must be available to work evenings, weekends, and holidays as required.
• Deep understanding and practical knowledge of restaurant business principles and service etiquette.
• Strong organizational skills and ability to manage staff.

Responsibilities

• Oversee catering events and a la carte service according to business needs.
• Prepare and organize setup outlines, production sheets, and seating plans.
• Lead and supervise staff, assign sections and duties during service.
• Coordinate BEOs with kitchen and client to dining room; resolve order discrepancies calmly.
• Produce post-event evaluation reports with financial data input and analysis.
• Attend BEO meetings and stay updated via change logs.
• Provide ongoing coaching and training to staff.

Skills

Event management

Staff coaching

Client satisfaction focus

Organization

Communication

Pressure handling

Education

Smart Serve certification

Tools

POS

Job description

Maple Leaf Sports & Entertainment Partnership is seeking an events-focused professional to oversee catering events and staff during service at our venues in Toronto. You will organize setup outlines, production sheets, and seating plans while ensuring smooth operations, client satisfaction, and adherence to service standards.

The role requires 2+ years in event catering, Smart Serve certification, and strong organizational and communication skills. Evening/weekend availability is expected.