Supervisor, Catering

Maple Leaf Sports & Entertainment Partnership; Toronto; On-site; CAD 28,000 - 40,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership is seeking a catering team member to deliver championship fan service and expertly execute events at our venues in Toronto. You will oversee catering events and occasional à la carte service, coordinating setup, production sheets, and seating plans.

The role requires 2+ years event experience, Smart Serve certification, and strong organizational and communication skills.

Qualifications

• 2+ years of event experience, catering/banquet preferred.
• Must be available to work evenings, weekends, and holidays as required.
• Smart Serve certification required.
• Strong organizational and communication skills.
• Experience in supervising staff and delivering high-quality guest service.
• Knowledge of food and wine is a plus.

Responsibilities

• Deliver championship fan service and event execution to guests and clients.
• Oversee catering events and a la carte service.
• Prepare and organize setup outlines, production sheets, and seating plans.
• Ensure pre- and post-service tasks are completed and staff duties assigned.
• Lead expeditions of BEOs, liaising with kitchen and dining staff.
• Resolve order discrepancies calmly and professionally.
• Supervise the floor during events and address client concerns.
• Complete closing duties with attention to detail.
• Document service issues and resolutions and produce post-event reports.
• Attend BEO meetings and stay updated via change log.
• Provide coaching and training to staff.
• Assist with other admin tasks including performance reviews.

Skills

Event coordination

Team management

Customer service

Communication skills

Ability to work under pressure

Attention to detail

Food and wine knowledge

POS familiarity

Education

Smart Serve certification

Tools

POS (Point of Sale)

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

• As a valuable member of the Catering team, you will be responsible for delivering championship fan service and event execution to guests and clients during a variety of corporate and social events.
• Oversee catering events and a la carte service, depending on business needs.
• Prepare and organize setup outlines, production sheets, and seating plans.
• Ensure pre- and post-service tasks are completed and staff are assigned sections and duties.
• Lead expedition of BEOs, liaising with the kitchen and client/food to the dining room.
• Ensure order discrepancies are quickly resolved in a calm and professional manner.
• Supervise the floor during the event/during service; respond to client & guest concerns.
• Ensure closing duties are completed with attention to detail.
• Document service issues and resolutions.
• Produces post-event evaluation reports, including financial data entry and overall analysis.
• Attend BEO Meetings, stay informed of updates via the change log.
• Lead by example and provide ongoing coaching/training / motivation to staff.
• Assist with other administrative functions, including employee performance reviews.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other duties as required.

Qualifications

• 2+ years of event experience, catering/banquet preferred.
• Must be available to work evenings, weekends, and holidays as required.
• Smart Serve certification required.
• Deep understanding and practical knowledge of restaurant business principles and service etiquette.
• Strong organizational skills.
• Effective team management experience.
• A dedicated approach toward day-to-day activities and shifting demands.
• Comprehensive knowledge of food and wine.
• Competent with POS (Point of Sales).
• An aptitude for identifying and assessing details.
• Exceptional interpersonal and communication skills.
• Shown to perform well under pressure; handle multiple priorities at a time.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• An ongoing awareness and responsiveness to client satisfaction.

Job Posting Compensation Range/Rate: $24.75 / hour

Diversity & Inclusion

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.