Catering Captain, PT, SFU Diamond Alumni Centre

COMPASS GROUP CANADA; Burnaby; On-site; CAD 30,000 - 41,000; Full time

Job summary

Compass Group Canada is seeking a Catering Supervisor to lead on-site events, manage staff, and liaise with clients and Sales Managers to ensure flawless service. You will oversee event setups, timing, and closeout tasks with a focus on quality and safety.

The role requires driving to events, managing schedules, and maintaining calm under pressure while delivering exceptional customer service across multiple functions.

Qualifications

• Must drive and have a valid BC Driver's Licence.
• Valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province of application.
• Open availability to work both morning and evening events.
• Min. 4 years of catering or hospitality management, supervisory experience.
• Excellent customer service skills.
• Able to read event orders and organize day deliveries.
• Adept at conflict resolution and advanced problem solving.

Responsibilities

• The Catering Supervisor is responsible for managing staff and following timelines for event setups and service.
• Engaging with clients and Sales Managers and maintaining a rapport while running events.
• Ensure all food is presented, served, and displayed per standards.
• Log and maintain food temperatures.
• Loading vans with catering supplies and ensuring all items are accounted for.
• Driving to event locations.
• Coordinate catering staff schedules to ensure timely delivery, service and clearance.
• Maintaining a calm demeanor under pressure and making quick, efficient decisions.
• Thoroughly clean location after event and assist with inventory, storage and closeout tasks.
• Return equipment to catering facility and ensure cleanliness of utensils.
• Ensure compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS.

Skills

Leadership

Customer service

Conflict resolution

Problem solving

Delegation

Organization

Attention to detail

Multi-tasking

Job description

"

How you will make an Impact: Our Catering Supervisors are the face of the company for on-site events. This position requires a very special skill set and personality. Managing a catered event requires solution-based thinking, speed and sense of urgency while following timelines, as well as attention to detail for service floor plans and table maps for plated dinners. This is a leadership role that requires managing the on-site staff and keeping everyone on task, while also overseeing the entire scope of service and liaising with our clients.

As a Catering Supervisor you will:

• The Catering Supervisor is responsible for managing staff and following timelines for event setups and service.
• Engaging with clients and Sales Managers and maintaining a rapport while running events.
• Ensure all food is presented, served, and displayed per standards.
• Log and maintain food temperatures
• Loading vans with catering supplies and ensuring all items are accounted for
• Driving to event locations
• Coordinate catering staff schedules to ensure all functions are delivered, served, and cleared in a timely fashion
• Maintaining a calm demeanor while under pressure.
• Quick, efficient decision making
• Thoroughly clean location after event is completed and assist with inventory, food storage and other closeout tasks
• Return food and beverages, serving equipment and utensils to catering facility
• Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations

About you:

• Must drive and have a valid BC Driver's Licence.
• You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying
• Open availability to work both morning and evening events.
• Min. 4 years of catering or hospitality management, supervisory experience.
• Excellent customer service skills.
• Able to accurately read event orders and organize deliveries for the day
• Adept at conflict resolution.
• Advanced problem solving and delegating skills
• Confident leadership qualities including staff motivation, staff direction
• Ability to follow and maintain written and oral directions for timelines and room setups
• Ability to work independently or as part of a team
• Extremely well organized and efficient; able to multi-task
• Good attention to detail
• Physical ability to carry out the duties of the position

"