Catering Attendant

Norton Rose Fulbright LLP; Toronto; On-site; CAD 44,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Premium health benefits

Telemedicine

Wellness allowance

Training & development

Job summary

Norton Rose Fulbright Canada is seeking a hospitality-focused Catering Attendant to join the Office Services team in Toronto. You will deliver first-class hospitality, coordinate catering and conference centre services, and support high-profile meetings and firm events in a fast-paced, professional environment. Primary hours are typically 8:00 a.m.

to 4:00 p.m., Monday–Friday, with potential variation. The role requires a proactive, discretion-minded approach and a strong commitment to service

Qualifications

• Experience in hospitality or customer service.
• Strong communication and professional presence.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexibility to work early mornings, evenings and weekends as needed.

Responsibilities

• Serve as a professional ambassador, delivering a warm, polished experience to clients, visitors and staff.
• Coordinate catering, conference centre services and meeting support for meetings and events.
• Maintain clean, organized hospitality spaces and ensure readiness of boardrooms and lounges.
• Assist with event logistics, room setups and administrative tasks related to hospitality operations.

Skills

Hospitality

Customer service

Interpersonal skills

English communication

Tools

Microsoft Office

Job description

We are seeking a hospitality-focused Catering Attendant to join our Office Services team. This role will report to the Meeting and Conference Centre Team Lead and will be responsible for delivering a first-class hospitality experience to clients, lawyers, executives and staff through the seamless coordination of catering, conference centre services and meeting support. The successful candidate will be passionate about service excellence, take pride in creating welcoming and professional environments, and possess the ability to anticipate needs before they arise. This position plays an important role in supporting high-profile client meetings, executive events and firm functions where attention to detail, responsiveness and discretion are essential. Working hours are typically Monday to Friday, 8:00 a.m. to 4:00 p.m., but may vary between 7:00 a.m. and 6:00 p.m. as required.

Key Responsibilities

Delivering an Exceptional Client and Executive Experience

• Serve as a professional ambassador of the firm, providing a warm, polished and responsive experience for clients, visitors, lawyers and executives.
• Anticipate needs and proactively address requests to ensure a seamless hospitality experience.
• Support high-profile client meetings, executive functions and firm events, exercising professionalism, discretion and sound judgment at all times.
• Ensure all client-facing areas consistently reflect the firm's standards of excellence.

Coordinating Hospitality, Catering and Conference Centre Services

• Coordinate the setup, delivery and presentation of catering services for meetings, conferences and special events.
• Prepare and maintain boardrooms, conference facilities and hospitality areas to ensure they are fully equipped, organized and ready for use.
• Respond quickly to changing meeting requirements and last-minute requests while maintaining exceptional service standards.
• Assist with room setups, event logistics and meeting support services as required.

Maintaining Operational Excellence

• Maintain hospitality spaces, kitchens, coffee stations and client lounges to the highest standards of cleanliness, safety and presentation.
• Monitor inventory levels, coordinate supply replenishment and support vendor relationships.
• Process invoices, maintain service records and complete administrative tasks related to hospitality operations.
• Ensure compliance with food handling, health and safety, and firm service standards.
• Contribute to a culture of continuous improvement and service excellence within the Office Services team.

What You Bring To The Role

• A passion for hospitality and delivering exceptional service to clients, executives and colleagues in a professional, fast-paced environment.
• Experience in hospitality, conference services, catering, hotels, corporate offices, professional services or other customer-focused environments.
• Strong interpersonal and communication skills, with a professional presence, sound judgment and the ability to build positive relationships at all levels.
• Excellent organizational skills, attention to detail and the ability to manage multiple priorities while remaining calm and responsive under pressure.
• Proficiency with Microsoft Office and other workplace technologies, combined with a proactive, solutions-oriented approach to service delivery.
• Flexibility to support occasional early mornings, evenings and weekends as required; ability to stand for extended periods and lift supplies or equipment; excellent written and spoken English required, with French considered an asset.

Why Join Our Team

• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $44,300 - $59,900

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.