Client Programs Manager - Directories and Awards

Norton Rose Fulbright LLP; Montreal (administrative region); Hybrid; CAD 109,000 - 138,000; Full time

Benefits offered by this job

Hybrid work environment

Retirement savings plan with employer

Premiums paid by the firm

Telemedicine services

Wellness allowance

Training & development programs

Job summary

Norton Rose Fulbright Canada invites applications for a Client Programs Manager who will lead directories and awards programs to elevate the firm’s profile nationwide and in local markets. You will shape a strategic approach, coordinate submissions with practice groups, and serve as the Canadian liaison for Global directories.

The role requires documented project management and writing skills, the ability to work with leadership on messaging, and the ability to build credibility across the firm.

Qualifications

• 5+ years in marketing, business development, or related role in professional services.
• Experience developing and managing legal directory and award submissions is a plus.
• Demonstrated project management skills with ability to handle multiple priorities under tight deadlines.
• Ability to build relationships and establish credibility across the organization.
• Strong research and writing skills with process analysis and continuous improvement.
• Excellent verbal and written communication, editing, and proofreading experience.

Responsibilities

• Lead the strategy and execution of legal directory submissions and award programs.
• Coordinate submissions content, tone, deadlines, and internal communications with practice groups.
• Draft, edit, and proofread submissions and prepare for directory interviews.
• Serve as the Canadian contact for Global directories team and provide analysis of market positioning.
• Prepare quarterly performance reports and recommendations for leadership.
• Develop and maintain best practices and guidelines for directories and awards.

Skills

Marketing

Business development

Project management

Research & writing

Communication

Bilingual French/English

Job description

We are seeking a Client Programs Manager to join our Clients & Markets team. This role is responsible for managing legal directory and awards programs and ensuring the successful delivery of submissions that support the firm’s profile and market position.

You Will Be Focusing On

• Work with firm leadership to implement a strategic approach to directories and awards, to bolster our brand and reputation nationally and in local markets.
• Provide advice and guidance to ensure our submissions algin with the firm’s strategy and support national and regional growth.
• Measure performance against our market priorities and competitors.
• Prepare analysis reports and present quarterly findings and recommendations to leadership.
• Develop and maintain best practices and guidelines.

Directories

• Project manage legal directory submissions, including Chambers and Legal 500, including practice and vendor liaison, workback schedules, and internal communications.
• Provide research, analysis, and recommendations for submissions content and tone.
• Includes submission drafting, editing, and proofreading, and preparing for directory interviews.
• Serve as Canadian contact for Global directories team.

Awards

• Project manage legal professional award nominations to help grow the profile and market position of the firm and select lawyers, and to support clients.
• Includes nomination drafting, editing, and proofreading.

What You Bring To The Role

• 5+ years of experience in marketing, business development, or a related role in a law firm or professional services environment.
• Experience developing and managing legal directory and award submissions a significant asset.
• Demonstrated project management skills with a proven ability to manage multiple priorities under tight deadlines.
• Ability to build relationships and establish credibility with people across the organization, at all levels.
• Strong research and writing skills with an aptitude for process analysis and continuous improvement.
• Excellent verbal and written communication skills, including editing and proofreading experience.
• Possesses a high level of business acumen and an understanding of client objectives and the marketplace.
• Bilingual in French and English a strong asset

We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Why Join Our Team

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $111,600 - $137,800 Ottawa: $109,000 - $134,600 Vancouver: $109,000 - $134,600

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.