Food and Beverage Server

Kaizen Lab Inc.; Calgary; On-site; CAD 21,000 - 30,000; Full time

Job summary

Kaizen Lab Inc. in Calgary is seeking a Server to deliver exceptional customer service in a high-traffic gaming, entertainment & hospitality destination. You will work as part of a team, know the menu inside out, and help guests enjoy a memorable dining experience.

Requirements include ProServe certification, a minimum of 1 year as a food and beverage server, being 18 or older, and eligibility to work in Canada. Flexibility to work days, evenings, weekends and holidays is essential.

Qualifications

• Minimum 1 year experience as a food and beverage server.
• Must have ProServe certification.
• Must be 18 years of age or older.
• Must be eligible to work in Canada.
• Must be able to work flexible hours (days, evenings, weekends, holidays).

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist customers regarding menu items in an informative way.
• Serve all food and beverage items at the assigned stations.
• Maintain knowledge of beverage and food menus.
• Liaise with operations departments to ensure smooth service.
• Perform cash out at the end of each shift.
• Maintain professional appearance and safety procedures.

Skills

ProServe

Customer service

Communication

Teamwork

Tools

POS system

Job description

In the role of Server, reporting to shift supervisor, you will provide exceptional customer service that our customers will remember. Your ability to work as a team player, combined with your service skills and your engaging personality, will ensure that our customers have a memorable experience. If you have the drive to excel passion for creating exceptional customer service, and be a part of the leading gaming, entertainment & hospitality destination in Calgary, you have joined the right team.

Primary Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist customers regarding menu items, in an informative and helpful way
• Serve all food and beverage items at the assigned work stations
• Have full knowledge of beverage and food menu
• Have full knowledge of all menu items being served
• Maintaining service areas
• Clearing tables and providing quality service to our customers
• Responsible to ensure all our customers leave with a positive dining experience
• Be aware of all health & safety procedures, including Emergency Evacuation
• Follow all safety and sanitation policies when handling food and beverage
• Liaising and communicating effectively with all appropriate operational departments.
• Developing & cultivating strong working relationships with all customers & colleagues alike
• Performing other duties as assigned or directed by the shift supervisor.
• Perform cash out functions at the end of each shift.
• Maintain professional appearance.
• May be required to perform opening or closing duties.

Requirements:

• Ability to focus attention on customer needs, remaining calm and courteous
• Must have ProServe
• Must have a sense of urgency
• Handle customer complaints with professionalism and respect. Inform supervisor of any complaints.
• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.
• Minimum 1 year experience as a food and beverage server or equivalent experience.
• Some work with a point of sale system an asset.
• Bartending experience a plus!
• Must be 18 years of age or older
• Must have employment eligibility in Canada
• Must be able to work flexible hours when required (days, evening, nights, weekends and holidays)