Cash Management Payments Specialist

RBC; Halifax; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Stock options

Flexible benefits

Job summary

RBC, based in Halifax, is seeking a Client Service Operations professional to help shape the vision and roadmap for the cash management business in RBC US. The role centers on defining client fulfillment, maintenance and service models, ensuring a digital-first approach and continued compliance.

You will collaborate with Product, Engineering and GTM teams to deliver end-to-end client support, monitor ACH/Wire processing, and implement scalable service solutions across channels.

Qualifications

• 1-3 years' experience in payment process / onboarding role experience working at a financial institution and delivering seamless digital experience
• Experience in managing Cash Management /Treasury product implementations, host to host/API solutions (file formats/connectivity protocols such as SWIFT FileAct, SFTP)
• Experience in implementing account statement formats (MT/CAMT/BAI2) over SWIFT and host to host delivery channels
• Strong understanding of Cash Management Products such as Wire, ACH, RTP, Check
• Familiar with the Nacha rules and regulations
• Accredited ACH Professional (AAP) Certification preferred but not required

Responsibilities

• Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams
• Responsible for payment Investigations for both wire and ACH including but not limited to request for record of authorization, ACH Recalls, ACH Reversals, and Trace Requests
• Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them
• Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created

Skills

Active Learning

Adaptability

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Job description

RBC, based in Halifax, is seeking a Client Service Operations professional to help shape the vision and roadmap for the cash management business in RBC US. The role centers on defining client fulfillment, maintenance and service models, ensuring a digital-first approach and continued compliance.

You will collaborate with Product, Engineering and GTM teams to deliver end-to-end client support, monitor ACH/Wire processing, and implement scalable service solutions across channels.