CLS Support Officer

RBC; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

RBC in Toronto is seeking a Nightshift Wire Payments Processing Analyst to support CLS and Time-Sensitive Payments across international and domestic client bases. You will ensure compliance with CPA, LVTS, SWIFT guidelines and act on high-impact situations with escalation as needed.

You will help maintain manuals and process maps, push continuous improvements, and collaborate with RBFG staff, partner banks, and clients to deliver reliable payments processing in a dynamic environment.

Qualifications

• 1+ years of experience in processing payments or payment operations.
• Nightshift work from Sunday 11pm to Thursday 7am.
• Hands-on experience with SWIFT or similar payment platforms.
• Identify improvements in procedures and systems.
• Collect and analyze information.
• Develop project management procedures and tools.
• Support unusual or new business requirements.

Responsibilities

• Responsible for Wire Payment and CLS processing, by providing significant level of service and support to an international/domestic client base of Strategic/Relationship/Core/Global Financial Institutions Banks by consistently meeting Service Delivery Standards, within established Service Level Agreement.
• Ability to independently resolve high risk/high impact situations ensuring business decisions including critical/contingency situations are made on behalf of RBFG and escalation to appropriate parties
• Ensures payments are processed in accordance with CPA, LVTS, SWIFT and Banking Arrangement guidelines to minimize interest claims and potential losses to the Bank
• Mitigates Operational/Transactional risk through proactive measures i.e. being aware of various cut-off times, accurate processing and verification of payments
• Participates in the execution of regular Business Continuity testing with Bank of Canada, CLS Bank and the Canadian Payments Association as required.
• Enhances and maintains operational manuals, process maps, & system documentation as part of continuous learning philosophy
• Continuously improve skills and enhance individual performance and adaptability through self-development plans i.e. coaching, PLN, cross-training, job shadows etc.
• Promotes an environment of open, two-way communication, fostering group identity, diversity and teamwork by leading through example
• On an ongoing basis adheres to Internal Audit and MICR requirements
• Monitors FIRCO-SLA Sanctions queues and actions items as required

Skills

Adaptability

Critical Thinking

Customer Service

Decision Making

Effectiveness Measurement

Operational Delivery

Process Improvements

Time Management

Job description

What is the opportunity?

Reporting to the Sr. Manager – Wire Payments Processing Nightshift. This position provides key business related knowledge and support to critical Payments Operations. Participates in unison with team members in the processing of Continuous Linked Settlement [CLS] Help Desk functions and queues associated to the timely release of Time Sensitive Payments. Provides support to clients, service partners, correspondent banks and RBFG personnel as it relates to processing of payments received by Payment Services via all communication channels i.e. SWIFT, TELEX, RAFT$, EFT/RBC Express, LVTS, RFT and Intellitracs.

Job Description

Reporting to the Sr. Manager – Wire Payments Processing Nightshift. This position provides key business related knowledge and support to critical Payments Operations. Participates in unison with team members in the processing of Continuous Linked Settlement [CLS] Help Desk functions and queues associated to the timely release of Time Sensitive Payments. Provides support to clients, service partners, correspondent banks and RBFG personnel as it relates to processing of payments received by Payment Services via all communication channels i.e. SWIFT, TELEX, RAFT$, EFT/RBC Express, LVTS, RFT and Intellitracs.

What will you do?

• Responsible for Wire Payment and CLS processing, by providing significant level of service and support to an international/domestic client base of Strategic/Relationship/Core/Global Financial Institutions Banks by consistently meeting Service Delivery Standards, within established Service Level Agreement.
• Ability to independently resolve high risk/high impact situations ensuring business decisions including critical/contingency situations are made on behalf of RBFG and escalation to appropriate parties
• Ensures payments are processed in accordance with CPA, LVTS, SWIFT and Banking Arrangement guidelines to minimize interest claims and potential losses to the Bank
• Mitigates Operational/Transactional risk through proactive measures i.e. being aware of various cut-off times, accurate processing and verification of payments
• Participates in the execution of regular Business Continuity testing [i.e. LVTS, DRP, SWIFT, etc] with Bank of Canada, CLS Bank and the Canadian Payments Association as required.
• Enhances and maintains operational manuals, process maps, & system documentation as part of continuous learning philosophy
• Continuously improve skills and enhance individual performance and adaptability through self-development plans i.e. coaching, PLN, cross-training, job shadows etc.
• Promotes an environment of open, two-way communication, fostering group identity, diversity and teamwork by leading through example
• On an ongoing basis adheres to Internal Audit and MICR requirements
• Monitors FIRCO-SLA Sanctions queues and actions items as required

What you need to succeed?

Must Have

• 1 + years of experience in processing payments or payment operations
• Work Shift - Nightshift from Sunday night 11pm to Thu night/Friday 7am
• Have hands on experience working in payments using SWIFT, or LYNX application
• Determining needs and suggesting solutions for administrative improvements in procedures, processes or systems to support other functions.
• To collect and analyze information.
• Developing appropriate project management procedures and tools for all major activities; assisting members of the organization in the use of project management methods and tools.
• Identifying needs and suggesting to support unusual or new business requirements.
• Wire Payments Processing Nightshift. This position provides key business related knowledge and support to critical Payments Operations. Participates in unison with team members in the processing of Continuous Linked Settlement [CLS] Help Desk functions and queues associated to the timely release of Time Sensitive Payments. Provides support to clients, service partners, correspondent banks and RBFG personnel as it relates to processing of payments received by Payment Services via all communication channels i.e. SWIFT, TELEX, RAFT$, EFT/RBC Express, LVTS, RFT and Intellitracs.

Nice to have

• Very good communication and interpersonal skills
• Proficiency in MS-Office applications
• Ability to multitask in various systems environments
• Ability to complete tasks independently
• Problem Solving/Analytical Thinking
• Sense of Urgency

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address

180 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-09-09

Application Deadline

2026-10-10

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.