CLS Payments Operations Specialist - Night Shift

RBC; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

RBC in Toronto is seeking a Nightshift Wire Payments Processing Analyst to support CLS and Time-Sensitive Payments across international and domestic client bases. You will ensure compliance with CPA, LVTS, SWIFT guidelines and act on high-impact situations with escalation as needed.

You will help maintain manuals and process maps, push continuous improvements, and collaborate with RBFG staff, partner banks, and clients to deliver reliable payments processing in a dynamic environment.

Qualifications

• 1+ years of experience in processing payments or payment operations.
• Nightshift work from Sunday 11pm to Thursday 7am.
• Hands-on experience with SWIFT or similar payment platforms.
• Identify improvements in procedures and systems.
• Collect and analyze information.
• Develop project management procedures and tools.
• Support unusual or new business requirements.

Responsibilities

• Responsible for Wire Payment and CLS processing, by providing significant level of service and support to an international/domestic client base of Strategic/Relationship/Core/Global Financial Institutions Banks by consistently meeting Service Delivery Standards, within established Service Level Agreement.
• Ability to independently resolve high risk/high impact situations ensuring business decisions including critical/contingency situations are made on behalf of RBFG and escalation to appropriate parties
• Ensures payments are processed in accordance with CPA, LVTS, SWIFT and Banking Arrangement guidelines to minimize interest claims and potential losses to the Bank
• Mitigates Operational/Transactional risk through proactive measures i.e. being aware of various cut-off times, accurate processing and verification of payments
• Participates in the execution of regular Business Continuity testing with Bank of Canada, CLS Bank and the Canadian Payments Association as required.
• Enhances and maintains operational manuals, process maps, & system documentation as part of continuous learning philosophy
• Continuously improve skills and enhance individual performance and adaptability through self-development plans i.e. coaching, PLN, cross-training, job shadows etc.
• Promotes an environment of open, two-way communication, fostering group identity, diversity and teamwork by leading through example
• On an ongoing basis adheres to Internal Audit and MICR requirements
• Monitors FIRCO-SLA Sanctions queues and actions items as required

Skills

Adaptability

Critical Thinking

Customer Service

Decision Making

Effectiveness Measurement

Operational Delivery

Process Improvements

Time Management

Job description

RBC in Toronto is seeking a Nightshift Wire Payments Processing Analyst to support CLS and Time-Sensitive Payments across international and domestic client bases. You will ensure compliance with CPA, LVTS, SWIFT guidelines and act on high-impact situations with escalation as needed.

You will help maintain manuals and process maps, push continuous improvements, and collaborate with RBFG staff, partner banks, and clients to deliver reliable payments processing in a dynamic environment.