Casework Coordinator & Social Worker

Muslim Food Bank and Community Services; Calgary; Vor Ort; CAD 30.000 - 39.000; Teilzeit

Zusammenfassung

Muslim Food Bank & Community Services Society (MFBCS) in Calgary seeks a compassionate Social Worker & Coordinator to support clients with complex needs and provide counselling within the Case Worker Program.

You will mentor volunteer caseworkers, manage client records using Salesforce, and ensure program documentation meets privacy and quality standards while collaborating across teams.

Qualifikationen

• Degree or diploma in Social Work, Human Services, Community Services, Psychology, or a related field.
• Speaking Urdu and/or Dari is a requirement.
• Registration with the applicable professional regulatory body is considered an asset.
• Experience providing direct support to vulnerable individuals and families.
• Experience coordinating training or mentoring volunteers is an asset.
• Experience using Salesforce or other case management systems is preferred.
• Strong organizational, administrative, and documentation skills.
• Excellent verbal and written communication skills.

Aufgaben

• Provide direct support and counselling to clients with multiple and complex needs.
• Conduct client assessments to identify needs, barriers, and interventions.
• Develop and implement client action plans to support goals and self-sufficiency.
• Assist clients in accessing community resources, programs, and services.
• Maintain professional, ethical, and confidential client relationships.
• Recruit, onboard, and retain volunteer caseworkers.
• Facilitate orientation, training, and professional development for caseworkers.
• Coordinate communication and engagement activities for volunteers.
• Update program resources and referral information.
• Conduct regular check-ins and debriefs with volunteers.
• Provide mentorship and guidance to new caseworkers and staff.
• Monitor case activity and ensure policy compliance.
• Support quality service delivery through coaching and case consultation.
• Ensure client intake and documentation are completed accurately and timely.
• Maintain case notes and client records in Salesforce and other systems.
• Open, update, and close cases per program standards.
• Support reporting, data management, and collaboration with partners.

Kenntnisse

Trauma-informed care

Client-centered approach

Verbal and written communication

Confidentiality

Volunteer coordination

Documentation skills

Ausbildung

Degree or diploma in Social Work or related field

Tools

Salesforce

Case management systems

Jobbeschreibung

Position Type: Part-Time

Reports To: Manager, ASPIRE Program / Director, ASPIRE Program

Organization: Muslim Food Bank & Community Services Society (MFBCS)

About Us!

Muslim Food Bank & Community Services Society (MFBCS) is a faith-driven nonprofit organization dedicated to alleviating hunger and supporting the holistic well-being of individuals and families. Through food assistance, case management, community services, and social support programs, MFBCS empowers communities with dignity, compassion, and care.

Position Summary

The Social Worker & Coordinator is responsible for providing direct client support and counselling, supporting individuals and families facing multiple and complex challenges, and coordinating key administrative and operational functions of the Case Worker Program. This role supports volunteer caseworkers through training, mentorship, and ongoing guidance while ensuring program documentation, client records, and case management processes are completed accurately and efficiently.

The ideal candidate is compassionate, organized, client-centred, and committed to supporting vulnerable populations through a trauma-informed and culturally responsive approach.

Duties & Responsibilities

Client Support

• Provide direct support and guidance to clients with multiple and complex needs.
• Conduct client assessments to identify needs, barriers, and appropriate interventions.
• Develop and implement client action plans to support individual goals and self-sufficiency.
• Assist clients in accessing community resources, programs, and services.
• Support clients experiencing challenges such as financial hardship, housing instability, family conflict, mental health concerns, and other vulnerable circumstances.
• Maintain professional, ethical, and confidential client relationships.

Case Worker Program Coordination

• Assist with the recruitment, onboarding, and retention of volunteer caseworkers.
• Facilitate orientation, training, and professional development opportunities for caseworkers.
• Coordinate ongoing communication, support, and engagement activities for volunteers.
• Update and maintain program resources and referral information.

Case Worker Support & Supervision

• Conduct regular check-ins and debrief meetings with volunteer caseworkers.
• Provide mentorship, guidance, and support to new caseworkers, social workers, and program staff.
• Assist caseworkers in managing complex and sensitive client situations.
• Monitor case activity to ensure program policies and procedures are followed.
• Support quality service delivery through coaching and case consultation.

Program Administration & Documentation

• Ensure client intake processes are completed accurately and in a timely manner.
• Monitor the submission and completion of required forms, reports, and program documentation.
• Ensure case notes and client records are maintained using Salesforce and other case management systems.
• Ensure cases are opened, updated, and closed according to program standards.
• Maintain accurate records while upholding confidentiality and privacy requirements.
• Support program reporting, tracking, and data management as required.
• Work collaboratively with staff, volunteers, community agencies, and external partners.
• Support continuous improvement initiatives and identify opportunities to strengthen service delivery.
• Participate in team meetings, training, and organizational activities.
• Perform other duties as assigned by the Program Director, Manager, or MFBCS Executive Team.

Qualifications

• Degree or diploma in Social Work, Human Services, Community Services, Psychology, or a related field.
• Registration with the applicable professional regulatory body is considered an asset.
• Speaking Urdu and/or Dari is a requirement
• Experience providing direct support to vulnerable individuals and families.
• Strong understanding of trauma-informed, client-centered, and culturally responsive practices.
• Experience facilitating training, mentoring volunteers, or coordinating community programs is an asset.
• Experience using Salesforce or other case management systems is preferred.
• Strong organizational, administrative, and documentation skills.
• Excellent verbal and written communication skills.
• Ability to manage sensitive information with professionalism and discretion.

Core Competencies

• Compassionate and client-centered approach
• Strong ethical judgment and confidentiality
• Cultural humility and sensitivity
• Volunteer mentorship and coordination
• Organization and attention to detail
• Problem-solving and critical thinking
• Collaboration and teamwork
• Professional communication
• Accountability and reliability
• Commitment to dignity-based community service

Why Join MFBCS?

Join a dedicated team committed to empowering individuals and families through compassionate service and community support. This role offers an opportunity to make a meaningful impact while helping strengthen a program focused on dignity, self-sufficiency, and community well-being.