Employment Case Manager

Pacific Community Resources Society (PCRS)

Vancouver

On-site

CAD 55,000 - 70,000

Full time

33 hours ago

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Benefits offered by this job

Living wage employer

Paid vacation, personal and sick time

Health Benefits Coverage

Disability and Life Insurance

Employee & Family Assistance Program

Municipal Pension Plan

Flexible schedules

Agency orientation and training

Professional development funding

Policy committees participation

Job summary

Pacific Community Resources Society (PCRS) is seeking an Employment Case Manager to support WorkBC program participants in Vancouver. You will assess readiness, develop tailored action plans, and coordinate employment services to help individuals achieve sustainable labour market attachment.

The role emphasizes participant-centred approaches, collaboration with the WorkBC team, and ensuring inclusive, safe environments for clients and staff.

Qualifications

1 year of experience in employment services or a related field.
2-year diploma or better in Employment Services or related field.
Certifications in Employment Services sector BC (Career Dev. Practitioner, MANDT, Trauma-Informed Practice)

Responsibilities

Delivers all case management services using in-person, outreach and virtual modalities.
Builds rapport and assesses needs to create action plans for labour market attachment.
Confirms eligibility and explores all service options for participants.
Provides case management services including skills enhancement, work experience, job search and job development support.
Delivers ongoing employment coaching and monitors progress, adapting solutions to barriers until employment is achieved.
Maintains notes per policy and completes monthly reports within deadlines.
Keeps up to date with Ministry policies and engages in community engagement and centre events.

Skills

Microsoft 365 Office Suite

Integrated Case Management Databases

Education

2-Year Diploma or better in Employment Services or related field

Job description

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities.

Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Last Date To Apply:

Open Until Filled

About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

About The Program

WorkBC Employment Service Centres provide access to employment services including job search resources, skills assessment, training, work experience placement and online services. The services are provided at no cost to the participant and provides supports for job seekers looking for employment. WorkBC also provides services to employers looking to hire. Each ESC also provides a staffed resource room for self-service access to workstations and information.

Hours & Conditions of Work

Regular Full Time
35 hours weekly

Position Summary

Wage Grid 13

The Employment Case Manager works collaboratively with the entire WorkBC team within the strategic objectives of Pacific Community Resource (PCRS) to ensure the provision, coordination and exceptional delivery of the WorkBC program. The primary role is to assist eligible job seekers to achieve labour market attachment by assessing employment readiness and eligibility, developing a realistic and unique action plan, and utilizing applicable interventions. The approach is participant-centred, non-judgmental, and strength based. This role is varied, allowing for creative solutions to helping participants overcome barriers to successfully transition to sustainable employment. It is imperative that the Employment Case Manager demonstrates the ability to support a diverse population and takes initiative to ensure a safe and inclusive environment for participants and staff.

Responsibilities

Delivers all case management services utilizing all three service delivery methods (in person, outreach and virtual)
Builds rapport, assesses needs and employment readiness, conducts intake services and collaboratively develops an action plan to assist participants towards labour market attachment
Confirms eligibility and explores all service options available to participants
Provides all case management services including but not limited to skills enhancement, work experience, job search and job development support
Provides ongoing, in-depth employment coaching while monitoring participant progress, reassessing and finding creative solutions to barriers until participant is employed
Responds to ministry service requests
Performs administrative duties such as providing financial supports, writing service rationales and progress updates promptly using ICM or other data bases as required or requested by Leadership
Ensures notes are accurate and follow policy and procedures
Completes monthly reports as requested within the stated timeframe and guidelines
Keeps up to date on Ministry policies, procedure changes and eligibility requirements utilizing the Ministry’s Extranet and the job aids provided by PCRS
Provides referrals to other community support services as required
Coaches and supports participants effectively in a way that promotes independence and self-sufficiency
Supports all centre initiatives such as hiring fairs, community engagement, and employer events as needed
Communicates effectively with coworkers and staff; participate in team efforts
Participates in staff meetings, committee meetings, staff training, and agency staff meetings
Provides coverage for other roles requiring support during breaks, scheduled and unscheduled absences
Participates on committees and working groups when appropriate
Liaises with referring agencies and other professionals as required
Participates in community engagement and centre events as needed

Competencies & Knowledge

Certification in and demonstrated knowledge of the Employment Services sector in BC.
High level of communication, interpersonal and technological skills while working with diverse populations with varying needs.
Solid comprehension of career development and labour market needs and trends.
Demonstrated ability to understand and follow WorkBC policies and the Employment Insurance Act.
Excellent computer skills and administrative capability.
Motivational Interviewing techniques.

What We Offer

Equitable & Transparent Base Pay - we are a Certified Living Wage Employer
Generous paid vacation, personal and sick time; additional paid time off for life events
Additional paid holidays (ex. Easter Monday, Boxing Day)
Health Benefits Coverage with 100% employer-paid premiums - including extended health and prescriptions, dental, vision and paramedical care
Disability and Life Insurance Coverage
Employee & Family Assistance Program including preventative health & counselling
Membership in the Municipal Pension Plan with generous employer contributions
Flexible schedules and earned day off program
Full-day agency orientation and extensive training, with regular ongoing performance evaluations
In-house digital and classroom learning opportunities; staff funding for professional development
Opportunities to use your voice & participate in committees on policy, wellness, safety, JEDI and more