Caseworker - NH Montreal

Nisa Helpline; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

Nisa Homes Montreal is seeking a Caseworker to provide crisis intervention and trauma-informed support to residents seeking safety and transition. You will conduct intake, manage cases, and advocate for clients within the legal system while coordinating with Home Manager and staff.

As part of a holistic, culturally responsive shelter, you will document records, track KPIs, and support clients in developing life-skills and independence in their path to self-sufficiency.

Qualifications

• Degree or Diploma in a related human/social service field such as Social Work or Social Service Work or Child and Youth Care Work with 1 year of related experience
• Social perception to work with individuals who have difficulty expressing their needs
• Demonstrated skills in case management, assessment, intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation and non-violent crisis management
• Knowledge of crisis-intervention methodologies
• Ability to compromise, negotiate, and work well with others
• Current First Aid/CPR Certificate is an asset
• Access to a reliable vehicle is an asset
• Satisfactory Vulnerable Sector Check prior to commencing employment

Responsibilities

• Provide crisis intervention and emotional support to clients; assess their situation and refer to community resources with a trauma-informed approach
• Conduct assessment, intake and assume case management responsibilities
• Assist clients who need to leave their homes by providing access to shelter
• Complete risk assessments and develop safety plans for clients, addressing children's needs when involved
• Input client information into database and maintain accurate records of service delivery and case files
• Track and compile monthly KPI reports
• Advocate for clients within the legal system to obtain protection or legal assistance
• Provide emotional support and a safe space for clients to express feelings and fears
• Connect clients with skill-building resources and lead life-skills sessions within the home
• Participate in staff meetings and professional development opportunities

Skills

Communication skills

Active listening

Resilience

Positive attitude

Reliability

Emotional intelligence

Conflict resolution

Critical thinking

Education

Degree or Diploma in Social Work/Related Field

Job description

Caseworker Job Description

• Proficiency in French is required; Urdu, Arabic, or Somali is an asset*

• Proficiency in French is required; Urdu, Arabic, or Somali is an asset*

Job Title: Caseworker

Job Status: Full-Time

Report to: Home Manager

Location: Nisa Homes Montreal

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency

What You’ll Do

• Provide crisis intervention and emotional support to clients; assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients.
• Conduct assessment, intake and assume case management responsibilities.
• For clients who need to leave their homes, assist by giving them access to our home.
• C omplete risk assessments and assist in developing safety planning for the client . If children are involved, help clients address the needs and safety concerns of their children.
• Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files.
• Track and compile monthly KPI reports.
• Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtainin g protection, seeking legal assistance, and/or other specific needs of the case.
• P rovide emotional support, validation, and a safe space for clients to express their feelings and fears.
• Help clients regain their sense of self-worth and self-esteem by connecting them with relevant skill-building resources and leading life-skills sessions within the home .
• Participate in staff and team meetings, and professional development opportunities as required.

What You’ll Bring To The Team

• Communication s kills and a ctive l istening
• Passion for uplifting and supporting women
• Resilience
• Positive Attitude
• Reliability
• Emotional Intelligence
• C onflict resolution
• S trong critical thinking skills

What we're looking for

• Degree or Diploma in a related human/social service field such as S ocial w ork or Social service work OR C hild and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience.
• Social perception to work with individuals who have difficulty expressing their needs.
• Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management.
• Knowledge of crisis-intervention methodologies.
• Ability to compromise, negotiate, and work well with others.
• Current First Aid/CPR Certificate is an asset.
• Access to a reliable vehicle is an asset .
• Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Codeand the AODA.