Caseworker - NH Montreal

Nisa Foundation; Montreal; On-site; CAD 42,000 - 56,000; Full time

Job summary

Nisa Homes Montreal is seeking a Caseworker to provide crisis intervention, intake, and case management for residents in a safe transitional shelter. The role focuses on assessment, safety planning, and resource coordination to support long-term independence.

You will work within a trauma-informed, survivor-centered framework, maintaining detailed records, and collaborating with teams to empower residents while upholding dignity and confidentiality.

Qualifications

• Degree or Diploma in Social Work or related field and 1 year of experience (or equivalent).
• Experience in case management, assessment, intervention, writing case notes, advocacy, mediation, and de-escalation.
• Knowledge of crisis-intervention methodologies.

Responsibilities

• Provide crisis intervention and emotional support to clients; assess situation and refer to resources.
• Conduct assessment, intake and assume case management responsibilities.
• Assist clients who need to leave their homes by providing access to the home.
• Complete risk assessments and develop safety planning for the client, addressing children's needs if involved.
• Input client information into database and maintain up-to-date service records and case files.
• Track and compile monthly KPI reports.
• Advocate within the legal system to obtain protection and legal assistance as needed.
• Provide emotional support and a safe space for clients to express feelings.

Skills

Communication

Active listening

Empathy

Resilience

Positive attitude

Reliability

Emotional intelligence

Conflict resolution

Critical thinking

Education

Degree or Diploma in Social Work / related field

Job description

*Proficiency in French is required; Urdu, Arabic, or Somali is an asset*

Caseworker Job Description

Job Title

Caseworker

Job Status

Full-Time

Report to

Home Manager

Location

Nisa Homes Montreal

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency

What you’ll do:

• Provide crisis intervention and emotional support to clients; assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients.
• Conduct assessment, intake and assume case management responsibilities.
• For clients who need to leave their homes, assist by giving them access to our home.
• Complete risk assessments and assist in developing safety planning for the client. If children are involved, help clients address the needs and safety concerns of their children.
• Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files.
• Track and compile monthly KPI reports.
• Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtaining protection, seeking legal assistance, and/or other specific needs of the case.
• Provide emotional support, validation, and a safe space for clients to express their feelings and fears.
• Help clients regain their sense of self-worth and self-esteem by connecting them with relevant skill-building resources and leading life-skills sessions within the home.
• Participate in staff and team meetings, and professional development opportunities as required.

What you’ll bring to the team:

• Communication skills and active listening
• Passion for uplifting and supporting women
• Resilience
• Positive Attitude
• Reliability
• Emotional Intelligence
• Conflict resolution
• Strong critical thinking skills

What we're looking for

• Degree or Diploma in a related human/social service field such as Social work or Social service work OR Child and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience.
• Social perception to work with individuals who have difficulty expressing their needs.
• Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management.
• Knowledge of crisis-intervention methodologies.
• Ability to compromise, negotiate, and work well with others.
• Current First Aid/CPR Certificate is an asset.
• Access to a reliable vehicle is an asset.
• Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both theOntario Human Rights Codeand theAODA.