Program Development & Operations Coordinator

Muslim Food Bank and Community Services; Richmond; In loco; CAD 54.000 - 78.000; Tempo pieno

Descrizione del lavoro

Muslim Food Bank & Community Services (MFBCS) is launching a Seniors Home Support Program and seeks a hands-on Development & Operations Coordinator. You will help establish the program, build service packages, recruit clients and caregivers, schedule services, and manage day-to-day operations to create sustainable revenue through public contracts and private fees.

Your role includes market research, client outreach, billing, reporting, and scaling operations toward financial self-sufficiency

Competenze

• Diploma or degree in healthcare administration, business, social services, or a related field.

Mansioni

• Assist with establishing and launching the Seniors Home Support Program.
• Conduct market research and support development of service packages and pricing.
• Identify potential clients and build relationships with referral organizations.
• Promote services and help generate private-pay client revenue.
• Assist with government contract opportunities and funding applications.
• Coordinate client registration, caregiver scheduling, and service delivery.
• Support recruitment and onboarding of personal support workers and other care professionals.
• Track billable hours, client registrations, revenue, and operational expenses.
• Maintain service quality records and prepare regular performance reports.
• Support the program's progression toward financial self-sufficiency.

Conoscenze

Communication

Organization

Customer service

Client acquisition

Outreach

Service coordination

Independent work

Formazione

Diploma/Degree in Healthcare Administration or related field

Descrizione del lavoro

Seniors Home Support Program Development & Operations Coordinator

Organization: Muslim Food Bank & Community Services (MFBCS)

Position Type: Full-Time

Position Overview

MFBCS is seeking a motivated and hands-on Program Development & Operations Coordinator to help establish and operate a new Seniors Home Support Program.

The program will function as a social enterprise, providing personal and eligible medical home support services while developing sustainable revenue through government-funded contracts and private fee-for-service clients.

The successful candidate will support the practical launch and day-to-day operation of the program, including business development, client recruitment, caregiver coordination, scheduling, community outreach, billing, and administrative systems.

Key Responsibilities

• Assist with establishing and launching the Seniors Home Support Program.
• Conduct market research and support development of service packages and pricing.
• Identify potential clients and build relationships with referral organizations.
• Promote services and help generate private-pay client revenue.
• Assist with government contract opportunities and funding applications.
• Coordinate client registration, caregiver scheduling, and service delivery.
• Support recruitment and onboarding of personal support workers and other care professionals.
• Track billable hours, client registrations, revenue, and operational expenses.
• Maintain service quality records and prepare regular performance reports.
• Support the program's progression toward financial self-sufficiency.

Qualifications

• Diploma or degree in healthcare administration, business, social services, or a related field.
• Two to four years of relevant experience in home care, healthcare coordination, community services, or business development.
• Strong communication, organizational, and customer service skills.
• Experience in client acquisition, outreach, and service coordination.
• Ability to work independently and take responsibility for practical program implementation.
• Familiarity with Canadian home care services is an asset.