Case Manager, Shelter & Community Support

The Salvation Army Canada and Bermuda Territory; Hamilton; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Disability accommodations

Job summary

The Salvation Army Booth Centre in Hamilton is seeking a Case Worker to support homeless individuals through case management, referrals, and practical assistance. This permanent full-time role offers steady schedule and a 37.5-hour week with a 1/2 hour unpaid lunch.

Under supervision you will assess needs with VI SPDAT, build networks, maintain client records, and participate in harm-reduction initiatives while upholding confidentiality and agency policies.

Qualifications

• University/College diploma in Social Service or related life experience.
• Experience with case management and intake assessments.
• Knowledge of VI SPDAT and community resources.

Responsibilities

• Develop and maintain a caseload.
• Complete intake and assessment on each resident including VI SPDAT and Diversion tools.
• Provide problem solving/referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of 'quality of life' improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Be available to respond to client issues in the dining hall and kitchen during meal services
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• Fully participate in Hamilton Booths Harm Reduction Program including but not limited to: providing safer supply to residents, client centered supports and education

Skills

Communication skills

Interpersonal skills

Case management

Problem solving

Education

Social Service diploma

Job description

The Salvation Army Booth Centre in Hamilton is seeking a Case Worker to support homeless individuals through case management, referrals, and practical assistance. This permanent full-time role offers steady schedule and a 37.5-hour week with a 1/2 hour unpaid lunch.

Under supervision you will assess needs with VI SPDAT, build networks, maintain client records, and participate in harm-reduction initiatives while upholding confidentiality and agency policies.