Case Manager, Shelter & Community Support

salvationarmyca; Hamilton; On-site; CAD 74,390,000 - 78,523,000; Full time

Job summary

The Salvation Army Booth Centre Hamilton is seeking a Case Worker to assist people who are homeless or at risk of homelessness. You will assess needs, develop a case management plan, make referrals, and support residents with practical services.

Permanent full-time position with 37.5 hours per week; shifts from 7:00 a.m. to 3:00 p.m., Monday to Friday. Emphasis on confidentiality, harm-reduction participation, and collaboration with supervisors and local services.

Qualifications

• University/college diploma in Social Service or equivalent experience.
• Excellent written and verbal communication skills.
• Ability to work with individuals facing homelessness and challenging behaviours.
• Commitment to confidentiality and ethical handling of client information.

Responsibilities

• Develop and maintain a caseload.
• Conduct intake assessments and use VI SPDAT and Diversion tools.
• Provide problem-solving/referral counseling to Shelter residents.
• Coordinate referrals to community resources and other Salvation Army departments.
• Create interview schedules to evaluate quality of life improvements for participants.
• Assist front desk, respond to client issues and crises.
• Be available in dining hall/kitchen during meal services.
• Document activities and incidents accurately.
• Contact emergency services when needed.
• Participate in Harm Reduction program and related duties.

Skills

Excellent oral & written communication

Interpersonal skills

Work with disadvantaged people

Goal setting & planning

Independent work / supervision

Lifting up to 40 pounds

Education

University/College diploma in Social Service

Job description

The Salvation Army Booth Centre Hamilton is seeking a Case Worker to assist people who are homeless or at risk of homelessness. You will assess needs, develop a case management plan, make referrals, and support residents with practical services.

Permanent full-time position with 37.5 hours per week; shifts from 7:00 a.m. to 3:00 p.m., Monday to Friday. Emphasis on confidentiality, harm-reduction participation, and collaboration with supervisors and local services.