Program Co-ordinator

salvationarmyca; Hamilton; On-site; CAD 50,000 - 65,000; Full time

Job summary

The Salvation Army in Hamilton is seeking a full-time Housing Program Supervisor to lead day-to-day operations of shelter staff, ensuring high quality service and safe, client-centered care.

You will manage scheduling, staff performance, crisis response, and liaison with management, contributing to harm reduction efforts and OH&S compliance within the Hamilton Booth Centre.

Qualifications

• Requires experience supervising program staff and delivering services to shelter clients.
• Ensures safety, documentation, and compliance with policies and OH&S regulations.
• Involves scheduling, training needs, and staff development.

Responsibilities

• Provide day-to-day supervision of program staff and ensure high service quality.
• Oversee scheduling to cover all shifts including holidays and vacation relief.
• Support staff during crises and resolve client and staff issues.

Skills

Supervisory experience

Crisis intervention

Team leadership

Communication

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: This position is a part of a collaborative management team and provides day-to-day supervision of program staff, ensuring effective teamwork, high standards of work quality and customer service excellence to meet the needs of shelter clients in a housing focus holistic manner in accordance with policies and procedures.

This is a Full -Time position with 4 0 hours per week (subject to change) flexibility in sche duling is required . The work schedule is d etermined in consultation with your manager and may vary acco rding to the requirements of responsibility . A pplicable shifts include a half hour unpaid meal break .

Shifts: Monday to Friday - 10:30pm to 7:00am

Accountabilities:

Service Responsibilities

• Serve as a member of the management team as relevant and required , particularly as it pertains to day-to-day delivery of services.
• Provide oversight and supervision of Program Staff and the day-to-day operations in accordance with the mission and values of The Salvation Army.
• Ensure that duties assigned are completed in an appropriate , safe, and efficient manner by the completion of their respective shifts.
• Has input and may participate in the hiring, orientating, and evaluating of staff and students.
• During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to client grievances.
• Responsible for completing the scheduling of staff to ensure coverage for all vacant shifts, including sick relief, statutory holidays, and vacation coverage.
• Provide direction and support to social service staff as required .
• Chair daily shift changes to ensure proper transmission of information from one shift to another and keep records of daily shift change reports.
• Monitor and review program staff communication logs to ensure proper documentation and communication between shifts.
• Provide statistical and evaluative information to management when required .
• May provide back up support to and or assume functions at the front desk area or other program areas as needed.
• Identify staff training requirements and make recommendations regarding staff development for those supervised.
• Fully participate in Hamilton Booth Centre's Harm Reduction Program including but not limited to: providing safer supply to residents, client centered support and education

Health and Safety

• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required .
• Participate in all Health & Safety related accidents and injury investigations.

Organizational Responsibilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required .
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• Represent the organization in a professional and engaging manner.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Treat the property of The Salvation Army with due care and caution.
• Participate in supervision and performance appraisal process.
• Participate in ongoing professional development and training.
• Ensure that staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
• Act in the best interest of the employer at all times .

WORKING CONDITIONS

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA Rules, including but not limited