Case Worker

salvationarmyca; Hamilton; On-site; CAD 74,390,000 - 78,523,000; Full time

Job summary

The Salvation Army Booth Centre Hamilton is seeking a Case Worker to assist people who are homeless or at risk of homelessness. You will assess needs, develop a case management plan, make referrals, and support residents with practical services.

Permanent full-time position with 37.5 hours per week; shifts from 7:00 a.m. to 3:00 p.m., Monday to Friday. Emphasis on confidentiality, harm-reduction participation, and collaboration with supervisors and local services.

Qualifications

• University/college diploma in Social Service or equivalent experience.
• Excellent written and verbal communication skills.
• Ability to work with individuals facing homelessness and challenging behaviours.
• Commitment to confidentiality and ethical handling of client information.

Responsibilities

• Develop and maintain a caseload.
• Conduct intake assessments and use VI SPDAT and Diversion tools.
• Provide problem-solving/referral counseling to Shelter residents.
• Coordinate referrals to community resources and other Salvation Army departments.
• Create interview schedules to evaluate quality of life improvements for participants.
• Assist front desk, respond to client issues and crises.
• Be available in dining hall/kitchen during meal services.
• Document activities and incidents accurately.
• Contact emergency services when needed.
• Participate in Harm Reduction program and related duties.

Skills

Excellent oral & written communication

Interpersonal skills

Work with disadvantaged people

Goal setting & planning

Independent work / supervision

Lifting up to 40 pounds

Education

University/College diploma in Social Service

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Job Title: Case Worker

Department : Program

Status /Position Type: Perm anent Full -Time

Compensation : $ 26.38 per hour as per Collective Agreement

Unionized: Yes

Ministry Unit : Hamilton Booth Centre

Address: 94 York Blvd. Hamilton

Position Purpose summary

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

Th is is a permanent full -time position with 37.5 hours per week . Flexibility in scheduling is required . The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts : 7 : 00 a.m. to 3 : 00 p.m . , Monday to Friday

Service Responsibilities

• Develop and maintain a caseload.
• Complete an intake and assessment on each resident including VI SPDAT and Diversion tools
• Provide problem solving/referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments .
• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of 'quality of life' improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Be available to respond to client issues in the dining hall and kitchen during meal services
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
• Contact emergency service personnel (ambulance or police) when necessary .
• Maintain confidentiality with regard to clients/staff and Centre's records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• Fully participate in Hamilton Booths Harm Reduction Program including but not limited to: providing safer supply to residents, client centered supports and education

Organizational Responsibilities

• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual .
• Meet with Management for supervision as scheduled .
• Model appropriate qualities for this position - i.e., self-motivation, punctuality, and personal hygiene .
• Commit to and sign the agency and clients' confidentiality form .
• Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre .
• Work within mandate and mission of the Salvation Army .
• Represent The Salvation Army Booth Centre in a professional manner.
• Perform other duties as required .

WORKING CONDITIONS

May work with potentially aggressive clients.

Fully participate in our Harm Reduction Program which includes providing safer supplies

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS

University/College diploma in Social Service and/or a combination of education and related life experience.

Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE

• Competent on word processing equipment such as Windows, Microsoft Office etc.
• Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES

• Excellent oral and written communications skills and effective interpersonal skills .
• Ability to work with socially disadvantaged people who may often harbor resentment and anger .
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds.
• Ability to undergo applicable screening and background checks successfu