Cartus - Consultant II Domestic Relocation - Canada Based Remote

Compass International Holdings; Canada; On-site; CAD 55,000 - 90,000; Full time

Job summary

Cartus is a global relocation services provider with decades of experience, guiding domestic transferees through relocation processes. The Relocation Consultant II manages client needs, coordinates shipment of household goods, and ensures policy compliance while delivering high-quality service.

As part of Anywhere Real Estate Inc., Cartus leverages a vast network to support mobility across 190+ countries, with a focus on delivering smooth moves and valuable guidance for transferees and employers

Qualifications

• Two years relocation/real estate experience with home sale closings.
• College degree or equivalent preferred.
• Bilingual French and English.
• Strong organizational and analytical skills.
• Excellent customer service and communication abilities.

Responsibilities

• Maintain an assigned caseload delivering exceptional customer service to external and internal customers.
• Coordinate relocation activities for clients as outlined in contracts.
• Leverage Cartus products and services to meet client needs.
• Identify cross-selling opportunities to generate additional revenue.
• Ensure data integrity across Cartus systems and compliance with policies.

Skills

Relocation experience

Real estate experience

Bilingual French & English

Customer service

Communication skills

Education

College degree or equivalent

Job description

JOB DESCRIPTION

The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service. 40 hr week 8am-5pm.

Primary Function

JOB DESCRIPTION

The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service. 40 hr week 8am-5pm.

Major Duties And Responsibilities

• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
• Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
• Serve as an objective real estate subject matter expert and resource to internal and external customers
• Maintain working knowledge of corporate client policy in management of critical marketing information and events

Key Dimensions

• Clear and concise written and verbal communication skills.
• Customer advocacy and superior customer service skills.
• Strategic thinker- strong judgment and decision making skills.
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Ability to work in a team environment
• Cultural awareness
• Innovative and resourceful
• Computer Literacy
• Flexibility
• Manage stress & pressure
• Ability to plan and organize.
• QUALIFICATIONS / SELECTION CRITERIA
• Bilingual French and English
• Two years prior relocation/ real estate experience with home sale closings
• College degree or equivalent preferred
• Two years Customer service experience in call center environment
• Influential verbal and written communication skills
• Strong organizational and analytical

About Us

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial®, Corcoran® , ERA® , and Sotheby's International Realty®, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies