Global Mobility Coordinator

Telescope Recruitment; Toronto; On-site; CAD 58,000 - 75,000; Full time

Job summary

Telescope Recruitment in Toronto is seeking an experienced Global Mobility Coordinator to manage international relocation projects from planning through delivery. You will coordinate with clients, overseas partners, transportation providers, customs contacts and internal teams to ensure relocations are completed accurately, efficiently and with a high level of customer service.

Ideal candidates anticipate issues, communicate clearly with stakeholders, and take ownership of multiple files at

Qualifications

• Experience in logistics, transportation coordination, relocation services, or similar environments.
• College diploma or university degree is required.
• Experience with international household goods or personal-effects shipments is preferred.

Responsibilities

• Manage international relocation files from initiation to final delivery.
• Serve as primary contact for clients during relocation.
• Coordinate requirements with international agents, transportation providers, customs reps, and internal teams.
• Guide customers through documentation and customs requirements for international shipments.
• Review and distribute documents for international transportation and customs clearance.
• Prepare detailed pickup, transportation, and delivery instructions.
• Coordinate ocean, air, and ground transportation as needed.
• Request rates, negotiate, and book freight with carriers.
• Monitor shipments and provide status updates and changes to customers.

Skills

Logistics coordination

International moving

Relocation services

Freight forwarding

International logistics

Education

College diploma or university degree

Tools

Microsoft Office

Google Workspace

Transportation management software

Job description

Employment Type: Full-Time, daily in-person

Salary: $58,000–$75,000 CAD annually, depending on experience

Position Overview

We are seeking an experienced Global Mobility Coordinator to manage international relocation and transportation files from initial planning through final delivery.

This position is well suited to someone who enjoys coordinating multiple moving parts, communicating with customers and international partners, and taking ownership of files throughout the entire relocation process.

The successful candidate will work closely with clients, overseas partners, transportation providers, customs contacts, and internal teams to ensure relocations are completed accurately, efficiently, and with a high level of customer service.

What We're Looking For

The ideal candidate is proactive, organized, and comfortable taking ownership of complex international relocation files. You should be able to anticipate potential issues, communicate clearly with customers and partners, and coordinate multiple parties without losing sight of timelines or details.

Experience within international moving, global mobility, household goods relocation, freight forwarding, or international logistics would be particularly relevant.

Key Responsibilities

• Manage international relocation files from initiation through successful completion and final delivery.
• Serve as a primary point of contact for clients throughout the relocation process.
• Coordinate requirements with international agents, transportation providers, customs representatives, and internal departments.
• Guide customers through documentation and customs requirements associated with the international shipment of personal effects.
• Gather, review, and distribute documentation required for international transportation and customs clearance.
• Prepare detailed pickup, transportation, freight, and delivery instructions based on individual relocation requirements.
• Coordinate ocean, air, and ground transportation depending on shipment requirements and destination.
• Request rates, negotiate transportation arrangements, and book freight with appropriate carriers and service providers.
• Monitor shipments throughout transit and proactively communicate status updates, delays, or changes to customers and business partners.
• Explain available shipment insurance options and ensure applicable information is properly documented.
• Review vendor and transportation invoices for accuracy and identify discrepancies when necessary.Maintain accurate shipment, customer, and operational information within the company's relocation or transportation management system.
• Respond to customer inquiries and assist with questions relating to moving, shipping, delivery, documentation, and international relocation requirements.
• Work proactively to resolve logistical issues and keep relocations progressing according to schedule.
• Maintain strong working relationships with clients, international partners, carriers, and internal stakeholders.

Qualifications

• Preferably experience in logistics, transportation coordination, international moving, relocation services, freight forwarding, or a comparable environment.
• College diploma or university degree.
• Previous experience with international household goods or personal-effects shipments is strongly preferred.
• Understanding of customs documentation and international shipping procedures is considered a strong asset.
• Experience coordinating air, ocean, and/or ground transportation is highly desirable.
• Strong organizational skills with the ability to manage multiple active files simultaneously.
• High level of attention to detail and follow-through.
• Strong written and verbal communication skills.
• Comfortable communicating directly with customers, vendors, carriers, and international business partners.
• Ability to work independently, prioritize competing requirements, and make sound decisions when unexpected issues arise.
• Strong problem-solving skills and a practical, customer-focused approach.
• Proficiency with Microsoft Office and Google Workspace.
• Comfortable learning transportation, relocation, or logistics management software.
• Interest in using modern technology and AI-enabled tools to improve productivity and administrative efficiency.