Bilingual Relocation Advisor 1 (French/English)

SIRVA Inc.; Ottawa; On-site; CAD 25,000 - 35,000; Full time

Job summary

SIRVA Inc. is seeking a Relocation Advisor to support Government of Canada transferees and families, serving as the single point of contact for relocation services. Enhanced security clearance is required, with comprehensive benefits and a salary of CAD 21.63 per hour.

The role emphasizes planning sessions, expense management, and meticulous record-keeping in a dynamic contact-centre environment. The successful candidate will handle inquiries through multiple channels, deliver policy guidance,

Qualifications

• Strong customer service and communication skills across multiple digital platforms.
• Highly organized with effective time management to handle multiple transferee requests.
• Experience delivering quality and timely services to meet service level agreements.
• Self-starter with initiative and the drive to succeed.
• Ability to work independently as well as in a team and use sound judgment.
• Ability to work bilingual, which is highly advantageous.
• Identifying areas for enhancement or improvement and working with management to resolve.

Responsibilities

• Provide relocation assistance and support via emails, calls and chats; answer inquiries on benefits and entitlements, expense management and Secure Website.
• Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves; provide policy, process, and expense guidance via sessions by phone or video.
• Manage expenses; review and process advance requests and expense claims for various moves.
• Update relocation files with detailed notes for each communication and action.
• Perform various administrative tasks to support the Contact Centre.

Job description

Role Overview

As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively.

Enhanced Security Clearance is required, as provided by the Government of Canada.

Essential functions & Responsibilities

Level 1

30%

• Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website

25%

• Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call

25%

• Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves

10%

• Update relocation files – record detailed notes for each communication & action to the corresponding relocation file

5%

• Perform various administrative tasks to support the Contact Centre

Qualifications

We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take appreciation in knowing the actions you take have made an impact on an exciting chapter in our transferee's life.In fact, you will be serving those who serve our country.

1. You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
2. Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
3. Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
4. Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
5. Are a self-starter with initiative and have the drive to succeed
6. Are able to work independently as well as in a team environment; use your judgement to make sound decisions
7. Are bilingual, which is highly advantageous
8. Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve.

Other Information

• Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO)
• Position Title: Relocation Advisor I
• Salary Range: $21.63 CAD/HR
• Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.