Care Team Scheduling Coordinator - Permanent Full Time (AM Shift)

VHA; Ontario; On-site; Full time

Job summary

A leading home care provider in Ontario is seeking a Care Team Scheduling Coordinator. This permanent full-time role involves scheduling healthcare services, communicating with clients, and ensuring timely service delivery. The ideal candidate will have strong organizational and communication skills, along with relevant experience in healthcare. Join a supportive team that values diversity and inclusion, and enjoy a range of benefits including a pension plan and professional development opportunities.

Benefits

Benefits and pension plan

Compensation for education and professional development

Comprehensive orientation and training

Mentorship and peer support

Employee and family assistance program

Wellness resources

Qualifications

• Minimum of three years related work experience in a healthcare organization.
• Excellent telephone skills and ability to interact professionally.

Responsibilities

• Ensure healthcare services are scheduled in a timely manner.
• Communicate with clients, families, and healthcare teams.

Skills

Organizational Skills

Communication

Interpersonal Skills

Computer Skills

Education

Post-Secondary School Education

Job description

Care Team Scheduling Coordinator - Permanent Full Time (AM Shift)

Apply locations Durham Region, ON time type Full time posted on Posted 3 Days Ago job requisition id JR202400950

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us : “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Pay Range

OPSEU / VHA Pay Scale Level 4B—$22.98-$27.17 per hour

The Scheduling Coordinator provides scheduling functions by ensuring healthcare services are scheduled in a timely manner. The scheduling coordinator will be responsible for communicating with clients, families, funders, and Health Care Teams including Personal Support Workers, Nurses, and Rehab Service Providers.

6 : 30am-2 : 30pm - Monday to Friday (scheduled for rotating weekends, including STAT holidays)

The incumbent must be available to attend a 3-week full-time in-person training starting on January 20, 2025 , including weekdays and weekends, from 8 : 30am-4 : 30pm.

Key Areas of Accountability

• Acceptance of new client offers.
• Scheduling, service changes, and updates by using scheduling software.
• Maintenance of service plans.
• Regular communications with clients, caregivers, and funders.

Required Qualifications

• Post-Secondary School Education : a certificate / diploma in healthcare education is preferred.
• Minimum of three years related work experience in a healthcare organization / agency (preferably in the community) or in an administrative position that required extensive scheduling.
• Excellent telephone skills—the ability to interact professionally with callers.
• Strong organizational skills with attention to detail and the ability to prioritize, multitask, and change priorities and direction easily.
• Excellent communication and interpersonal skills.
• Must be able to support client needs that are consistent with our client and family-centered approach and provide the client and family with a positive experience with each contact.
• Knowledge of the GTA and TTC routes or relevant contracted areas.
• Strong computer and data entry skills.
• Speed and accuracy in computer inputting (50 wpm).

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees.
• Compensation for education and professional development.
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career.
• Mentorship and peer support.
• Employee and family assistance program.
• Wellness resources.

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.