Care Coordinator

Qualicare; Lethbridge; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Health insurance

Employee discounts

Opportunity for advancement

Paid time off

Job summary

Qualicare Home Care in Lethbridge, AB is seeking a dedicated Care Coordinator to lead client care coordination, intake, and ongoing assessments. You will partner with caregivers and healthcare professionals to maintain high-quality, home-based services that support safety, independence, and dignity for clients.

You will manage referrals, develop individualized care plans, monitor progress, and ensure documentation accuracy while upholding Qualicare standards.

Qualifications

• Must hold an active Licensed Practical Nurse license in Alberta.
• Minimum 5 years clinical experience, with home health exposure preferred.
• Experience supporting caregivers or interdisciplinary teams is an asset.
• Strong clinical assessment, communication, organization, and problem-solving skills.
• Experience with care coordination, client assessments, scheduling, or healthcare administration is preferred.
• Excellent customer service and compassionate, client-focused approach.
• Ability to work independently, manage priorities, and make sound decisions.
• Comfortable using scheduling software and electronic documentation.
• Knowledge of Alberta healthcare regulations and home care standards.

Responsibilities

• Manage client referrals, intake calls, service conversion, onboarding, and ongoing care coordination.
• Conduct in-home assessments, identify client needs and goals, develop individualized care plans, and ensure safe care.
• Monitor service delivery, follow up with clients, address concerns per care plans and standards.
• Coordinate with physicians and healthcare professionals; maintain client documentation.
• Support client satisfaction and participate in community education and outreach activities.
• Schedule and match caregivers to client engagements, ensuring coverage and fit.
• Support caregiver onboarding, orientation, and continuing education.
• Ensure compliance with laws, regulations, and Qualicare policies.
• Promote high-quality care through monitoring and documentation and continuous improvement.
• Identify concerns and engage in ongoing professional development and training.
• Perform other duties as assigned.

Skills

LPN licensure Alberta

Clinical assessment

Communication

Organization

Problem-solving

Care coordination

Scheduling

Independent work

Electronic documentation

Computer literacy

Education

Licensed Practical Nurse licensure (Alberta)

Tools

Scheduling software

Electronic health records

Job description

• Full-time hours (35hrs weekly, flexible work arrangement)
• Continuing education opportunities
• Education and training through the QPath Career Program
• Meaningful work supporting individuals and families in their homes
• Making a difference in the lives of those dealing with medical illnesses and age-related complications

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive wages
• Full-time hours (35hrs weekly, flexible work arrangement)
• Continuing education opportunities
• Education and training through the QPath Career Program
• Career advancement opportunities
• Meaningful work supporting individuals and families in their homes
• Making a difference in the lives of those dealing with medical illnesses and age-related complications

Company Overview

Qualicare Home Care is a locally operated, nurse-led home care provider serving Lethbridge, Medicine Hat, and surrounding communities. We provide personalized home care services that support clients and families in maintaining safety, independence, and quality of life at home. Qualicare Homecare is looking for compassionate, caring, and reliable individuals to join our family as Care Coordinators. The Care Coordinator plays an important role in coordinating client care, supporting caregivers, and ensuring high-quality service delivery.

Job Summary

The Care Coordinator is accountable and responsible for evaluating client needs, overseeing and monitoring the care delivered, developing an appropriate plan of care, and ensuring the competency of caregivers. The Care Coordinator commits to participate in establishing and implementing the highest standards of care.

The Care Coordinator provides leadership and direction in all aspects of client care. She/he functions and participates in the development, implementation, monitoring, and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of home care services including client intake and assessments, health education/counseling, and follow-up care.

Responsibilities

• Manage client referrals, intake calls, service conversion, onboarding, and ongoing care coordination while ensuring compliance with Qualicare policies and regulations.
• Conduct in-home assessments, identify client needs and goals, develop individualized care plans, and ensure the appropriate and safe level of care is provided.
• Monitor service delivery, conduct regular client follow-ups, address concerns, and ensure care is provided according to client needs, care plans, and Qualicare standards.
• Consult with physicians and healthcare professionals as required, coordinate skilled services under appropriate supervision, and maintain accurate client documentation.
• Support client satisfaction, respond to concerns, and participate in community education and outreach activities to promote Qualicare services.
• Schedule and match caregivers to new and existing client engagements, ensuring appropriate coverage and client-caregiver fit.
• Support caregiver onboarding, orientation, in-service education, and continuing education, including reviewing client‑specific care plans, safety expectations, and home routines.
• Support HR in ensuring caregivers are familiar with applicable laws, regulations, and workplace requirements.
• Respond to caregiver questions and concerns, investigate issues, and follow up promptly to support caregiver satisfaction.
• Ensures high‑quality care by monitoring care plan adherence, reviewing care logs, and maintaining accurate documentation.
• Identifies and reports concerns promptly while supporting continuous improvement in client care and service delivery.
• Engage in ongoing professional development through targeted training, conferences, and goal‑setting to strengthen performance and support continuous growth.
• Perform other duties as assigned

Qualifications

• Licensed Practical Nurse with current unencumbered licensure to practice professional nursing in Alberta.
• Minimum five (5) years of clinical experience with at least half of that time working in home health or related health care organization.
• Experience supporting caregivers or interdisciplinary teams is an asset.
• Strong clinical assessment, communication, organization, and problem -solving skills
• Experience in care coordination, client assessments, scheduling, or healthcare administration is preferred.
• Excellent customer service skills and a compassionate, client-focused approach
• Ability to work independently, manage competing priorities, and make sound decisions
• Comfortable using computers, scheduling software, and electronic documentation
• Knowledge of Alberta healthcare regulations, home care standards, and provincial and federal compliance requirements; familiarity with ALA and CDHCI programs is an asset

Note: This position is open until a suitable candidate is found or until closing date, whichever comes first.

Qualicare Lethbridge is committed to fostering an inclusive, diverse, and culturally safe workplace. We welcome applicants from all backgrounds and lived experiences. If you’re looking to grow with a new and expanding home care company, this role offers the opportunity to help shape our services and make a meaningful impact from the very beginning.

Flexible work from home options available.