Care Coordination Manager - Patient Experience & Clinic Ops

Socket.dev; Kingston; On-site; CAD 55,000 - 75,000; Full time

Job summary

Lifemark Health Group is seeking a Care Coordinator Manager for our Kingston, ON clinic. The role leads the care coordination team, ensuring efficient administrative support and smooth clinic operations.

The ideal candidate has 1–5 years in healthcare settings, strong leadership, and excellent communication. Responsibilities include patient intake, data entry, invoicing, and coordinating documentation with insurers and stakeholders.

Qualifications

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset.
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills; ability to lead a team while working independently.

Responsibilities

• Create a welcoming, patient-focused clinic environment and oversee reception operations.
• Lead and support resolution of patient inquiries and concerns.
• Oversee accounts receivable and payment processing; ensure accurate data entry and patient records.

Skills

Organizational skills

Multitasking

Communication

Customer service

Leadership

Microsoft Office

EMR systems

Education

High School Diploma or equivalent

Post-secondary in Medical Office Administration or related field

Tools

EMR/case management systems

Microsoft Office

Job description

Lifemark Health Group is seeking a Care Coordinator Manager for our Kingston, ON clinic. The role leads the care coordination team, ensuring efficient administrative support and smooth clinic operations.

The ideal candidate has 1–5 years in healthcare settings, strong leadership, and excellent communication. Responsibilities include patient intake, data entry, invoicing, and coordinating documentation with insurers and stakeholders.