CCM-Care Coordinator Manager

Lifemark; Canada; Hybrid; CAD 25,000 - 37,000; Full time

Job summary

Lifemark Health Group in Kingston, Ontario, is seeking a Care Coordinator Manager to lead and coordinate clinic operations, manage patient intake, data entry, and communications. You will oversee accounts receivable, invoicing, and payments, while driving process improvements and excellent patient service.

The role requires 1–5 years in healthcare with leadership experience; proficiency in Microsoft Office and EMR systems is preferred. This is a permanent full-time on-site position in Kingston.

Qualifications

• High School Diploma or equivalent required.
• 1-5 years in a clinical or healthcare setting; leadership experience preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience in a physiotherapy or multidisciplinary clinic is an asset.

Responsibilities

• Create a welcoming, patient-focused clinic environment.
• Lead and support resolution of patient inquiries and concerns.
• Oversee reception operations and daily clinic flow.
• Manage Accounts Receivable and payment processing.
• Ensure accurate data entry and patient record management.
• Coordinate timely submission of insurance and stakeholder documentation.
• Oversee expense reporting, petty cash, and financial controls.
• Support accounting processes and reporting.
• Manage payroll accuracy and timelines.
• Oversee clinic administration and office operations.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Org & Multitask

Communication

Team leadership

MS Office & EMR

Education

High School Diploma

Medical Office Administration (asset)

Tools

Microsoft Office

EMR / Case management

Job description

856 Kingston Blackburn Mews & Taylor Kidd, Kingston, ON, CA

Salary Range: $18.42 To $27.02 Hourly

Lifemark Physiotherapy Blackburn & Taylor Kidd

790 Blackburn Mews, Kingston, ON, K7P 2N6

Status: Permanent Full Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at Lifemark Health Group,Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. Why join Lifemark?

The Care Coordinator Manager is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations.

Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders.

The Care Coordinator Manager is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes.

Primary Responsibilities:

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controls
• Support accounting processes and reporting
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

Qualifications & Core Competencies:

The ideal candidate will have:

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and customer service skills
• Ability to lead a team while working independently
• Proficient in Microsoft Office and EMR/case management systems
• Experience in a physiotherapy or multidisciplinary clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca