Care Coordination Manager: Clinic Ops & Patient Experience

Lifemark Health Group; Kingston; On-site; CAD 60,000 - 85,000; Full time

Job summary

Lifemark Health Group is seeking a Care Coordinator Manager in Kingston, Ontario to lead the care coordination team and ensure high-quality administrative support across the clinic. You will foster strong relationships with patients, staff, funders, and referral sources while promoting efficient clinic operations.

The role emphasizes service excellence, data integrity, and collaborative process improvements to enhance patient experiences and outcomes.

Qualifications

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration is an asset.
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Create a welcoming, patient-focused clinic environment.
• Lead and support resolution of patient inquiries and concerns.
• Oversee reception operations and daily clinic flow.
• Manage Accounts Receivable and payment processing.
• Ensure accurate data entry and patient record management.
• Coordinate timely submission of insurance and stakeholder documentation.
• Oversee expense reporting and financial controls.
• Support payroll accuracy and timelines.
• Oversee clinic administration and office operations.
• Ensure compliance with company policies and procedures.

Skills

Organizational skills

Multitasking

Communication skills

Team leadership

Independent work

Education

High School Diploma or equivalent

Medical Office Administration education/certificate (asset)

Tools

Microsoft Office

EMR / case management systems

Job description

Lifemark Health Group is seeking a Care Coordinator Manager in Kingston, Ontario to lead the care coordination team and ensure high-quality administrative support across the clinic. You will foster strong relationships with patients, staff, funders, and referral sources while promoting efficient clinic operations.

The role emphasizes service excellence, data integrity, and collaborative process improvements to enhance patient experiences and outcomes.