Care Coordinator Manager

Lifemark Health Group; St. Thomas; On-site; CAD 60,000 - 85,000; Full time

Job summary

Lifemark Physiotherapy Elm & Wilson in St. Thomas, ON is seeking a Care Coordinator Manager to lead the care coordination team and oversee daily clinic operations. You will manage patient intake, data entry, communications, invoicing, and support team performance to ensure high-quality administrative services.

This permanent full-time role emphasizes patient-centered care, efficient workflow, and compliance with Lifemark policies in a fast-paced physiotherapy clinic setting.

Qualifications

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration is an asset.
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to lead a team while working independently.
• Proficient in Microsoft Office and EMR/case management systems.
• Experience in a physiotherapy or multidisciplinary clinic is an asset.

Responsibilities

• Create a welcoming, patient-focused clinic environment.
• Lead and support resolution of patient inquiries and concerns.
• Oversee reception operations and daily clinic flow.
• Manage Accounts Receivable and payment processing.
• Ensure accurate data entry and patient record management.
• Coordinate timely submission of insurance and stakeholder documentation.
• Oversee expense reporting, petty cash, and financial controls.
• Promote patient experience initiatives, including online reviews.
• Support accounting processes and reporting.
• Manage payroll accuracy and timelines.
• Oversee clinic administration and office operations.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer service

Communication

Team management

Organization

Data entry

Multitasking

Education

High School Diploma or equivalent

Medical Office Administration education asset

Tools

Microsoft Office

EMR / case management systems

Job description

Lifemark Physiotherapy Elm & Wilson

25 Elm Street, St. Thomas, ON, N5R 1H5

Status: Permanent Full Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

Why join Lifemark?

The Care Coordinator Manager is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations.

Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders.

The Care Coordinator Manager is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes.

Primary Responsibilities

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controls
• Promote patient experience initiatives, including online reviews (Google my Business)
• Support accounting processes and reporting
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

Qualifications & Core Competencies

The ideal candidate will have:

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and customer service skills
• Ability to lead a team while working independently
• Proficient in Microsoft Office and EMR/case management systems
• Experience in a physiotherapy or multidisciplinary clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.

Email us at talent @lifemark.ca