Canada Customer Service Specialist — Elevate Support & Quotes

Mouser; Kitchener; On-site; CAD 38,000 - 68,000; Full time

Job summary

Mouser Electronics seeks an engaged Customer Service Representative to handle orders, quotes, returns, catalogs, samples, and product information. You will support multiple currencies and assist with international orders while maintaining high service standards.

Role involves collaboration with local and global teams, providing Chat support as needed, and ensuring timely responses to customer requests. Fluency in English is required along with strong computer skills.

Qualifications

• Must have professional verbal and written communication in local language; fluent English reading/writing.
• Experience in customer service environments and ability to manage multiple requests.
• Proficiency with standard office software like Word/Excel/Outlook and ability to navigate spreadsheets.

Responsibilities

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure ongoing customer satisfaction and maintains high service standards.
• Processes work in a timely manner and meets daily productivity objectives with quality and urgency.
• Researches and expedites customer requests and ensures delivery and product quality meet requirements.

Skills

Customer service

Communication skills

Language proficiency

Windows proficiency

Tools

Microsoft Word

Excel

Outlook

Job description

Mouser Electronics seeks an engaged Customer Service Representative to handle orders, quotes, returns, catalogs, samples, and product information. You will support multiple currencies and assist with international orders while maintaining high service standards.

Role involves collaboration with local and global teams, providing Chat support as needed, and ensuring timely responses to customer requests. Fluency in English is required along with strong computer skills.