(CAN) Self Checkout Attendant

Walmart Canada Corp; Montreal; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Self-Checkout Attendant to enhance the shopping experience for customers. In this role, you will assist shoppers with self-service transactions, ensuring a smooth and efficient process while promoting customer loyalty. Your responsibilities will include maintaining a clean and organized self-service area, educating customers on the use of self-checkout options, and providing exceptional service that aligns with company values. This position offers a chance to contribute to a positive shopping environment and engage with customers in a meaningful way.

Qualifications

• Strong customer service skills to assist shoppers effectively.
• Ability to maintain cleanliness and organization in the self-service area.

Responsibilities

• Assist customers with self-checkout transactions and provide support.
• Maintain cleanliness and organization of the self-service area.
• Educate customers on using self-service options.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Position Summary...

A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.

What you'll do...

1. Keeps the area neat, clean and organized and free of fixtures, unnecessary debris, foreign objects, and liquids.
2. Educates customers on the correct and efficient use of self-service options, when applicable.
3. Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4. Observing the activities of a customer to determine when and if assistance is needed.
5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6. Demonstrates knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.
7. Calls the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8. Returns Scan & Go scanners to their home after use.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5400 Rue Jean-Talon O, Montreal, QC H4P 2T5, Canada

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