(CAN) Préposé aux caisses libre-service

Walmart; Montreal; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Self-Checkout Attendant to enhance customer experiences in the self-service area. This role is vital in ensuring that customers receive exceptional service while navigating self-checkout options. You will be responsible for maintaining a clean environment, educating customers on proper usage, and assisting with any technical issues that arise. If you are enthusiastic about customer service and enjoy helping others, this position offers a fantastic opportunity to contribute to a positive shopping experience and foster customer loyalty.

Qualifications

• Strong customer service skills to assist with transactions.
• Ability to educate customers on self-service options.

Responsibilities

• Maintain cleanliness in the self-service area.
• Educate customers on using self-service checkout efficiently.
• Assist customers during self-service interventions.

Skills

Customer Service

Communication

Problem Solving

Education

Age - 16 or older

Job description

Position Summary: A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.

What you'll do:

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.
2. Educating customers on the correct and efficient use of self-service options, when applicable.
3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4. Observing the activities of a customer to determine when and if assistance is needed.
5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6. Demonstrating knowledge about responding to EAS alarms and filling out the 'Failure to Deactivate' Log.
7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8. Returning Scan & Go scanners to their home after use.

Minimum Qualifications:

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location:

951 RUE DU MARCHE CENTRAL, BLOC 2 MONTREAL, QC H4N 1K2, Canada.

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