(CAN) OMNI Lead Department Manager

Walmart; Quebec; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart in Quebec is seeking an OMNI Operations Assistant Manager to help lead the OMNI area and processes, partnering with the OMNI Assistant Manager and store team to ensure high customer service and task completion. You will oversee daily OMNI activities, mentor associates, and strive to improve key metrics in a fast-paced retail setting.

The role requires strong customer service, teamwork and the ability to coordinate tasks with store leadership.

Qualifications

• Experience in customer service roles and resolving issues effectively.
• Ability to coordinate tasks and support OMNI operations.
• Effective communication with store management and associates.

Responsibilities

• Provide excellent Customer Service by greeting customers, promoting products/services, locating merchandise and resolving issues.
• Assist in providing direction and coordination of task completion as per priorities from the OMNI Assistant Manager and Store Management Team.
• Assess the overall presentation of OMNI area, noting deficiencies for corrective action.
• Delegate, assist and follow up on completion of daily OMNI activities.
• Support with scheduling as needed.
• Review and act on OMNI metrics such as Presubs, FTPR, CSAT.
• Participate in the training and development of the OMNI Associates, and provide feedback as needed.
• Contribute to a safe, clean and hazard-free work environment per company policy, including Spark App Checklists and securing displays.

Skills

Customer Service

Leadership

Scheduling

Training

Job description

Position Summary...

To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.

What you'll do...

• Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Job Responsibility #2 Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Job Responsibility #3 Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Job Responsibility #4 Delegate, assist and follow up on completion of daily OMNI activities.
• Job Responsibility #5 Support with scheduling as needed.
• Job Responsibility #6 Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Job Responsibility #7 Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Job Responsibility #8 Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications...

Age - 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

1700 BOUL LEBOURGNEUF, VILLE DE QUEBEC, QC G2K 2M4, Canada

Important Note:

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