(CAN) OMNI Lead Department Manager

Walmart Canada; Maple Ridge; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Disability accommodations

Job summary

Walmart Canada in Maple Ridge is seeking an OMNI Associate to support leadership of the OMNI area, partner with the OMNI Assistant Manager, and help deliver high-quality customer service while ensuring tasks are completed.

Responsibilities include greeting customers, promoting products, coordinating daily OMNI activities, maintaining area presentation, assisting with scheduling, reviewing key OMNI metrics, training Associates, and upholding safety standards in line with company policy.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent customer service by greeting customers, assisting with products/services, locating merchandise and resolving issues.
• Assist in directing and coordinating task completion according to priorities from the OMNI Assistant Manager and Store Management Team.
• Assess OMNI area presentation and identify deficiencies for corrective action.
• Delegate, assist and follow up on daily OMNI activities.
• Support with scheduling as needed.
• Review and act on opportunities related to OMNI metrics such as Presubs, FTPR, CSAT.
• Participate in training and development of OMNI Associates and provide feedback as needed.
• Contribute to a safe, clean work environment by following policy and completing Spark App Checklists.

Skills

Customer Service

Team Coordination

Training & Development

Safety Compliance

Job description

Position Summary...

To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.

What You'll Do...

• Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Job Responsibility #2 Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Job Responsibility #3 Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Job Responsibility #4 Delegate, assist and follow up on completion of daily OMNI activities.
• Job Responsibility #5 Support with scheduling as needed.
• Job Responsibility #6 Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Job Responsibility #7 Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Job Responsibility #8 Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

The minimum rate of pay for this position starts from $21.50.

Le taux horaire minimum pour ce poste d'ébute à 21.50.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

11850 224 ST, MAPLE RIDGE, BC V2X 8T1, Canada

Important Note:

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