(CAN) OMNI Lead Department Manager

Walmart Canada; Mount Pearl; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Mount Pearl is seeking an OMNI Lead to partner with the OMNI Assistant Manager and store team, ensuring high customer service levels while completing tasks.

The role involves guiding OMNI activities, ensuring area presentation, and supporting scheduling and training of OMNI Associates. A strong focus on key metrics and safety is required.

Qualifications

• Greeting customers politely and assisting with promotions.
• Assist in coordinating daily OMNI activities.
• Review OMNI metrics like Presubs, FTPR and CSAT.

Responsibilities

• Providing excellent Customer Service by greeting customers and helping with product selections.
• Direct and coordinate tasks as per priorities from the OMNI Assistant Manager and Store Management.
• Assess OMNI area presentation and note deficiencies for corrective action.
• Delegate and follow up on daily OMNI activities.
• Support with scheduling as needed.
• Review and act on opportunities on key OMNI metrics (Presubs, FTPR, CSAT).
• Participate in training and development of OMNI Associates.
• Maintain a safe, clean work environment following policy and Spark Checklists.

Skills

Customer service

Team coordination

Scheduling

Leadership

Job description

Position Summary

To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.

What You'll Do

• Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Job Responsibility #2 Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Job Responsibility #3 Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Job Responsibility #4 Delegate, assist and follow up on completion of daily OMNI activities.
• Job Responsibility #5 Support with scheduling as needed.
• Job Responsibility #6 Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Job Responsibility #7 Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Job Responsibility #8 Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

The minimum rate of pay for this position starts from $19.60.

Le taux horaire minimum pour ce poste débute à 19.60.

Minimum Qualifications

• Age – 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

60 MERCHANT DR, MOUNT PEARL, NL A1N 5J5, Canada

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