(CAN) OMNI Department Manager

Walmart Canada; Mount Pearl; On-site; CAD 21,000 - 29,000; Full time

Job summary

Walmart Canada is seeking an OMNI Department Manager to provide customer service and support Online Grocery and Walmart.ca processes. You will help plan and execute duties based on workload and customer traffic, leading by example in customer interactions and product promotion.

The role involves training OMNI Associates, completing back-office setup, and ensuring daily operations and cleanliness standards align with store expectations. Location is Mount Pearl, NL.

Qualifications

• Age – 16 or older.
• Ability to train and develop OMNI Associates? (as described)
• Experience or ability to promote products/services and assist customers.

Responsibilities

• Participates in training and development of all OMNI Associates.
• Completes Back Office Setup and related daily reports and workload planning.
• Checks emails and AMP+ for action items.
• Performs daily picks and post-pick activities to maintain Back Office readiness.
• Leads by example by greeting customers and assisting with product promotion and shopping decisions.

Skills

Customer service

Training & development

Team collaboration

Organization

Job description

Position Summary

The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What You’ll Do

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

The minimum rate of pay for this position starts from $18.10.

Le taux horaire minimum pour ce poste débute à 18.10.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

60 Merchant Dr, Mount Pearl, NL A1N 5J5, Canada

Important Note

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