(CAN) General Merchandise Team Lead

Walmart Canada; Kingston; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Kingston, ON is seeking a team-oriented associate to assist in General Merchandise leadership, department processes and customer service excellence. You will help respond to inquiries, train associates, and ensure tasks are completed while maintaining a safe, clean store environment at 1130 Midland Ave, Kingston, ON K7P 2X9, Canada.

The role includes leading daily huddles, coordinating schedules, coaching associates, and supporting recruiting.

Qualifications

• Age – 16 or older.
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as communicated priorities from the General Merchandise Coach and the Store Management Team.
• Delegate, assist and follow‑up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead. Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

Job description

Position Summary

Position Summary...Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a politeand friendly manner, assisting customers by promoting products/services,locating merchandise and making purchase decisions, resolving customer issuesand referring concerns where appropriate.
• Assists in providing direction and the co‑ordination of task completion asper communicated priorities from the General Merchandise Coach and the StoreManagement Team. Delegate, assist and follow‑up on completion of dailyCustomer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments andappearance, noting deficiencies for corrective action and executingmerchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle atthe start of each shift and provide the team with updates, set goals, andtrack productivity.
• Review completed schedules with People Lead. 6. Assign Associates to supportwith coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate andidentify training opportunities. Develops associates through teaching andtraining and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment throughadherence to Company policy and procedures, including the completion ofsafety sweep logs and ensuring displays and fixtures are secure and free ofdebris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management andgrowth conversations for Associates. Supports recruiting and hiring newassociates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1130 MIDLAND AVE, KINGSTON, ON K7P 2X9, Canada

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