General Merchandise Team Lead

WALMART CANADA; Hawkesbury; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Hawkesbury, ON is seeking a department leader to assist in General Merchandise operations. You will help drive customer service, coordinate tasks with the GM Coach and Store Management, and ensure timely completion of daily activities while supporting operations on the sales floor.

The role emphasizes staff development through coaching and training, merchandising presentation, safety, scheduling, and collaboration with the People Lead on performance and hiring.

Qualifications

• Customer service mindset with ability to promote products and resolve issues.
• Experience coordinating tasks and leading teams in a retail setting.
• Knowledge of merchandising, scheduling, and goals tracking.
• Comfort training, coaching, and developing associates.

Responsibilities

• Provide excellent customer service and assist customers with products and inquiries.
• Coordinate task completion per GM Coach and Store Management priorities.
• Assess department presentation and implement merchandising changes.
• Lead daily team huddle and communicate updates and goals.
• Review schedules with People Lead.
• Assign associates to coverage and availability tasks.
• Identify training opportunities and develop associates through teaching.
• Maintain a safe, clean, hazard-free environment and enforce policies.
• Complete GTA/Workday tasks and support management.
• Support recruiting and growth conversations with Coach/People Lead.

Skills

Customer service

Team leadership

Communication

Merchandising

Training & development

Safety compliance

Scheduling

Recruiting

Tools

GTA/Workday

Job description

Position Summary...

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.


• 2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.


• 3. Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.


• 4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.


• 5. Review completed schedules with People Lead.


• 6. Assign Associates to support with coverage and availability tasks in all areas of the store.


• 7. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.


• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.


• 9. Complete GTA/Workday tasks and supports Management.


• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1550 CAMERON ST, HAWKESBURY, ON K6A 3S5, Canada

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