(CAN) General Merchandise Team Lead

Walmart Canada; Whitecourt; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Whitecourt, AB is seeking a customer-focused associate to assist in leading General Merchandise areas and daily department processes. You will greet customers, promote products, delegate tasks, and drive a safe, clean store environment while supporting management with scheduling and training opportunities.

The role emphasizes teamwork, clear communication, and ongoing development of associates through coaching and feedback, with competitive hourly pay.

Qualifications

• Age 16 or older.
• Demonstrated ability to deliver excellent customer service and support daily store operations.

Responsibilities

• Provide excellent Customer Service by greeting customers, helping with product choice and resolving issues.
• Coordinate daily tasks, delegate and follow up on completion of duties per priorities.
• Assess department presentation and implement merchandising changes as needed.
• Lead team huddles, communicate updates, set goals, and monitor productivity.
• Schedule coverage and support all areas of the store.
• Identify training opportunities and develop associates through teaching and feedback.
• Maintain a safe, clean environment and ensure displays are secure and debris-free.
• Support GTA/Workday tasks and assist Management.
• Collaborate with Coaches to support performance growth and recruitment.

Skills

Customer Service

Leadership

Team Coordination

Communication

Job description

Position Summary

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You’ll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

Salary

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

4215 -52 Avenue, Whitecourt, AB T7S 1X6, Canada

Important Note

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