(CAN) Leader d’équipe, traitement des commandes numériques

Walmart Canada; Lanaudière; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Joliette, QC is seeking a lead contributor in the Digital department to drive customer service excellence, respond to inquiries, and develop associates through teaching and training. You will plan department activities, assist on the sales floor as needed, and support store management with scheduling and task execution.

The role emphasizes strong communication, team leadership, and adherence to safety standards while maintaining high service levels for customers across the

Qualifications

• Age – 16 or older.
• Excellent customer service and effective communication are required.
• Ability to delegate, lead daily tasks and coordinate schedules.

Responsibilities

• Provide excellent Customer Service by greeting customers and promoting products/services; resolve issues.
• Direct and co-ordinate task completion per priorities from Digital Fulfillment Coach and Store Management; delegate and follow up on daily tasks.
• Assess overall presentation and in-stock status; identify deficiencies for corrective action.
• Lead daily Team Huddle, communicate updates, set goals and track productivity.
• Review schedules with People Lead and assign associates to coverage.
• Identify training opportunities during store tours and develop associates through teaching.

Skills

Customer Service

Communication

Team leadership

Training & Development

Scheduling

Safety compliance

Tools

Workday

GTA

Job description

Position Summary

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1505 BOUL FIRESTONE, JOLIETTE, QC J6E 9E5, Canada