(CAN) Front End Team Lead

Walmart Canada; Laval (administrative region); On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Laval, QC seeks a Front End Lead to help coach and train associates while ensuring exceptional customer service. You will support department activities, assist on the sales floor when needed, and help manage daily front-end operations and schedules.

The role emphasizes training opportunities, strong team communication, safety compliance, and collaboration with leadership to drive performance. Experience in retail or customer service preferred.

Qualifications

• Age – 16 or older.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed i.e. safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to identify training opportunities and provide feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and support Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

Skills

Customer service

Team leadership

Training & development

Schedule coordination

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

5205 Blvd Robert Bourassa, Laval, QC H7E 0A3, Canada

Important Note:

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