(CAN) Digital Fulfillment Team Lead

Walmart Canada; Lethbridge; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Lethbridge is seeking a Digital Department Associate to support leadership of digital processes, assist on the sales floor, and uphold high customer service while ensuring task completion. You will help plan and execute department activities based on workload and operational needs.

The role involves coordinating daily tasks, leading team huddles, managing schedules, and supporting recruitment.

Qualifications

• Customer service experience is preferred.
• Strong communication and interpersonal skills.
• Ability to coordinate tasks and scheduling with the team.

Responsibilities

• Provide excellent customer service by greeting customers and promoting products/services.
• Assist in directing and coordinating daily tasks and schedules.
• Monitor department presentation and in-stock levels, noting deficiencies for action.

Skills

Customer Service

Communication

Team coordination

Scheduling

Job description

Position Summary

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training. Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

3700 MAYOR MAGRATH DR S, LETHBRIDGE, AB T1K 7T6, Canada

Important Note

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.