(CAN) Digital Fulfillment Team Lead

Walmart Canada; Hamilton; On-site; CAD 2,409,000 - 3,432,000; Full time

Benefits offered by this job

Disability accommodations

Job summary

Walmart Canada in Hamilton is seeking a Customer Service Leader to assist in directing Digital department processes and support the Store Management Team. You will train associates, help with scheduling, and ensure high customer service standards are maintained on the sales floor.

The role includes leading daily huddles, coordinating task completion, and promoting a safe, clean store environment as part of a collaborative team.

Qualifications

• Provides excellent customer service by greeting customers, promoting products/services, locating merchandise, and resolving issues.
• Leads and coordinates daily tasks, ensuring priorities are met and team follow-up occurs.
• Develops associates through teaching and training and provides feedback as needed.

Responsibilities

• Greet customers and assist with product/service promotion and purchases.
• Coordinate daily picking and dispensing tasks as directed by Digital Fulfillment Coach and Store Management Team.
• Ensure department presentation and in-stock levels are maintained and deficiencies corrected.

Skills

Customer service

Team communication

Co-ordination

Leadership

Training

Job description

Position Summary

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You’ll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications

• Age – 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

510 CENTENNIAL PKWY N, HAMILTON, ON L8E 0G2, Canada

Important Note:

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