Customer Support Representative-II

Leadstack Inc; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative II to join their dynamic remote team. This role offers a unique opportunity to be at the forefront of customer interactions, ensuring exceptional service experiences while addressing merchant and dasher issues with empathy. You'll develop expertise in innovative products and collaborate with a team dedicated to world-class customer service. If you're a motivated problem solver with a passion for technology and customer satisfaction, this position promises growth and the chance to make a real impact in a vital industry-leading technology platform.

Qualifications

• 2+ years of experience in customer service in technology, hospitality, or healthcare.
• Fluent in English with strong written communication skills.

Responsibilities

• Proactively identify issues and implement solutions.
• Provide exceptional service experience for customers.

Skills

Communication Skills

Troubleshooting

Organizational Skills

Problem Solving

Technical Fluency

Education

Bachelor's Degree or Equivalent Work Experience

Tools

Google Sheets

G-Suite

Slack

Atlassian

Salesforce

Job description

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title :

Customer Service Representative II

Location :

Remote

Duration :

3 months

Pay rate :

$21 / hr

Schedule :

8 AM – 6 PM PST, need to be available Monday through Saturday (50 hours per week)

Description :

To succeed in this role, you will need strong communication, troubleshooting, and organizational skills, along with a desire to continue learning. You will be a strategic problem solver and become a subject matter expert in all things related to our new product. You will be the first line of defense, ensuring that provides an exceptional service experience when issues arise.

You're excited about this opportunity because you will…

• Proactively identify issues and potential failures and implement mitigation tactics
• Address merchant & dasher issues with empathy and urgency
• Spearhead & execute workflows that ensure we meet exceptional SLAs
• Identify trends & communicate findings to the broader teams to improve our processes
• Develop a deep expertise in our product, processes, systems, and tools
• Be an early part of a collaborative team that prides itself on world-class customer service for a vital industry-leading technology platform

We're excited about you because…

• You have a Bachelor's degree or equivalent work experience
• You have 2+ years of experience in a fast-paced customer service role in technology, hospitality, or healthcare
• You are a highly motivated individual who can work independently
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
• You can speak fluent English and have above-average technical fluency (typing speed of 40 WPM)
• You have effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using brand voice and tone
• You are above average in technological fluency
• You are especially comfortable with Google Sheets
• Familiarity with G-Suite, Slack, Atlassian, Salesforce