(CAN) Customer Service Desk Associate

Walmart; Chatham; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is hiring a Customer Service Desk Associate in Chatham, Ontario. The role focuses on friendly, professional customer service, upholding company policies, and ensuring security in front-end operations. A Cosmetics Associate path is also noted for potentially fitting this role.

Minimum pay starts at 17.75 CAD per hour. The position supports resume screening and may involve AI-assisted evaluations as part of the hiring process.

Qualifications

• Age – 16 or older.

Responsibilities

• Follow Refund Automation procedures per company guidelines.
• Complete defective slips.
• Assist customers with information, refunds, exchanges and directions.
• Maintain sales tax exempt records.
• Send damaged merchandise to Claims for processing.
• Verify returned merchandise against refund slips before restocking.
• Ensure all items are scanned correctly before restocking.

Skills

Age 16+

Job description

Position Summary…

Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end operations. If you are looking for an exciting job in customer service or retail, working as a Cosmetics Associate may be a great fit for you!

What you’ll do…

1. Properly follows Refund Automation procedures according to Company guidelines.
2. Properly completes all defective slips.
3. Assists customers with information, refunds, exchanges and directions.
4. Maintains sales tax exempt records.
5. Ensuring all damaged merchandise is sent to Claims for processing.
6. Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor.
7. Ensures all items are scanned correctly before being returned to the sales floor.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste débute à 17.75.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

, CHATHAM, ON N7L 0E9, Canada

Important Note:

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.