Education Coordinator

Oxford Learning Stoney Creek; Ottawa; On-site; CAD 30,307 - 33,062; Full time

Benefits offered by this job

Ongoing training opportunities

Frequent check-ins and feedback

Company growth opportunities

Job summary

An educational institution is seeking a dedicated and detail-oriented Education Coordinator for a full-time role in Ottawa. The successful candidate will manage client accounts while fostering strong relationships and ensuring effective communication. Responsibilities include coordinating project timelines and analyzing client feedback. Ideal qualifications include a Bachelor's degree and strong customer service skills, as well as experience in project management. The position offers $22.00 to $24.00 per hour, with 35-37.5 hours per week from Monday to Friday, including some evenings and Saturday availability.

Qualifications

• Completion of a Bachelor's degree or equivalent required.
• Strong customer service and sales skills to build rapport with clients.
• Experience in project management and managing multiple tasks.
• Excellent written communication skills for reporting and client communications.

Responsibilities

• Serve as the main liaison between clients and internal teams.
• Manage client accounts, onboarding new clients and maintaining relationships.
• Coordinate project timelines, deliverables, and resources.
• Analyze client feedback and data for service improvement.
• Assess and program students, writing and delivering reports.

Skills

Customer service skills

Communication skills

Project management

Data analysis

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

Full-Time Education Coordinator Wanted
Oxford Learning Stittsville and Kanata are searching for a dedicated and detail-oriented Education Coordinator to join our dynamic team between both locations. In this role, you will be the primary point of contact for our clients, ensuring their needs are met while fostering strong relationships. The ideal candidate will possess excellent communication skills and a passion for customer service.

Job Details

This role is in-person and requires commuting to either location. Relocation packages are not available. Vulnerable sector screening is mandatory.

Responsibilities

• Serve as the main liaison between clients and internal teams, ensuring effective communication and timely resolution of issues.
• Manage client accounts, including onboarding new clients and maintaining ongoing relationships.
• Coordinate project timelines, deliverables, and resources to ensure successful completion of client projects.
• Analyze client feedback and data to identify areas for improvement in service delivery.
• Utilize Customer Relationship Management (CRM) tools to track client interactions and project progress.
• Assess, program students, and write and deliver student reports.

Education

• Completion of a Bachelor's degree or equivalent.
• French is an asset.

Experience

• Strong customer service and sales skills with a proven ability to build rapport with clients, kids, and parents.
• Excellent written communication skills (reporting, client communications, etc.).
• Experience in project management, demonstrating the ability to manage multiple tasks simultaneously, including student assessment and programming.
• Proficient in analyzing data to drive decisions and improve client satisfaction.
• Knowledge of education services is a plus.
• Excellent communication skills, both verbal and written, emphasizing clarity and professionalism.

Smiles, High-Fives & Happy Students

• Enjoy ongoing training opportunities.
• Receive frequent check-ins and feedback.
• Benefit from company growth opportunities.
• Hands‑on development of your teaching skills.

Job Type

Full-time, permanent.

Salary

$22.00 to $24.00 per hour.

Schedule

• 35-37.5 hours per week.
• Evenings.
• Monday to Friday.
• Saturday availability.

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. They offer a full range of programs for students of all ages and abilities, using the science of cognitive learning to help all students develop stronger learning skills they can rely on for life.

Location & Contact

226-329 March Road, Kanata, ON
Tel: [phone]

Applicants must reside in or within a short commute of the Kanata/Stittsville area.

We thank all applicants for their interest in joining the team at Oxford Learning Kanata; however, only those selected for the interview process will be contacted.